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Level 3

Solved

Program updates - download version 2019

Forum|Forum|6 years ago
March 6, 2020
41 replies
8 views

Hey TT, I clicked the link to see critical Federal updates and it took me to a webpage that moved. Seriously? It's tax time, and you update a program and have a broken link? For people that already filed, they need to know if something critical has changed. Fix your program link please.

Best answer by GabiU

Thanks to your feedback, Release Notes is making a comeback! We're working on a process to make sure you all get updated information.

You've made a difference and we appreciate you taking the time to reach out to us on the community.

Happy filing!

Show previous replies

royalstarventurn

Level 2

I just filed my 2019 taxes and now I can't print out my copies

DoninGA

Level 15

@royalstarventurn wrote:

I just filed my 2019 taxes and now I can't print out my copies

The tax return is only available for printing if you paid the TurboTax account fees with a credit card or you e-filed the federal tax return and it has been accepted by the IRS.

To access your current or prior year online tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)

Or -

When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state.

This will take you back to the 2019 online tax return.

Click on Tax Tools on the left side of the online program screen. Then click on Print Center. Then click on Print, save or preview this year's return. Choose the option Include government and TurboTax worksheets

scottgraff1953

Level 2

I payed for a 2019 tax program, some time ago. I'm only now getting around to downloading the tax program i bought from your company. How can i down load the program I payed for on a special from you?

DoninGA

Level 15

@scottgraff1953 wrote:

I payed for a 2019 tax program, some time ago. I'm only now getting around to downloading the tax program i bought from your company. How can i down load the program I payed for on a special from you?

Go to this website and enter the User ID and password used to purchase the software - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts

bradfriedlander

Level 2

Fixing a broken link is trivial. Providing actual content at the end of the link should be relatively easy.

The fact that this has been an active issue for three weeks and the latest update (that I downloaded today) still shows this problem is inexcusable. I have been in the business of software development for over 40 years. Someone needs to tell the Product Owner that this may be a low priority from the perspective of impact on functionality, but it is a very high priority based on keeping your customers.

CarlT63

Level 2

Despite the first response that "your feedback does not go unnoticed", there are clearly 9 pages of feedback that have fallen on deaf ears. I also reported this same problem using the Feedback link with TT 3 weeks ago. The latest update to TurboTax shows both program and Federal updates listed as "Critical". WE USERS NEED TO KNOW WHAT HAS CHANGED!!!!! If there was a previous mistake, and I think "Critical" implies that there was, there is a good chance that the calculated taxes due for users have changed. If we've already filed, we need to be informed as to what the change was.

Why does no one at Quicken understand this?????? This is CRITICAL information.

Kobac6917

Level 2

FYI, the company is Intuit. Quicken is now owned by another company.

vansicklek

Level 2

25+ year TTAX user . . . I use the full CD Home & Bus 2019 Version, but get the same broken link results.

I concur with Taxgeek2 concern and am extremely disappointed with TTAX's apparent unwillingness or inability to give a clear answer to what should be a simple answer to a fix a hyperlink error. ConwayPC reply in this thread very succinctly spelled out and illustrated the isssue .... apparantly to deaf ears! My best guess is that the software development team is not documenting their fixes properly, leaving user in the dark, or they are focusing on the TTAX Pro version support instead?

It is very important to know and understand WHAT is fixed in an update, so taxpayers / TTAX users can discern if an update directly or indirectly may affect a return that's in process or already efiled. Though often not, updates MAY trigger need for a 1040x amended return or check and validate certain worksheet entries?

The official TTAX answers are ridiculous. TTAX Reps either did not bother to read Taxgeek2's issue, or do not have a valid answer. My kinder self may forgive this otherwise unacceptable customer support due to likely staff shortages or other priorities attributed to current Covid19 issues.

BTucci52

Level 2

In looking over some of the user replies and TT non-replies, I have a disturbing idea as to why there is no link to a release notes page. There isn't one. I fear that Intuit's change control process is broken and they have no repository to identify what was changed, not how it affected functionality in the program. (Well maybe there's a database that lists lines of code changed, but nothing to identify what that change does to program functionality.) So there's no release notes page because Intuit doesn't really know what changed. Unfortunately, when development teams get overloaded, the first thing that gets sacrificed is documentation.

treed_2

Level 2

I open the program and get a message that says there are updates to install and the only option is to install. I click on the install updates button and it shows a progress bar and gets to a box that says "install and relaunch". When I click that button it apparently kills the program. Help

jonestc

Level 2

I assume that we just need to move to a different tax software since TurboTax is not professional enough to fix a broken link to the tax updates which is coming straight from the TurboTax software itself.