TurboTax

File with experts
File your taxes
Experts at your fingertips

An expert helps with your taxes, or does them for you
TurboTax Expert Full Service

TurboTax Expert Assist

TurboTax Self-Employed
Prior year taxes
File myself
File myself
Do it yourself

We'll guide you step-by-step
TurboTax Do It Yourself

TurboTax Self-Employed

TurboTax Desktop
TurboTax Free

Activate your product

Prior year taxes
Business
Business
Business taxes

Get your T2 corporate return done right, your way
TurboTax Business

TurboTax Business Desktop
Tax situations
Tax situations
Tax situations

Find extra guidance for your big life moves
For investors

For 25 and younger

For self-employed

For new to Canada

For life changes
Resources
Resources
Resources

Explore tax tools, get tips, and read reviews
Personal income tax calculator

RRSP savings calculator

Learning hub

TurboTax support (FAQ)

TurboTax community
Pricing

Level 1

Question

My security code to activate my 2019 software does not work

Forum|Forum|6 years ago
November 22, 2019
20 replies
77 views

No text available

Show previous replies

Jernal

Level 2

I receive the following code:

There was an error with validating your license code, please try again. Error code: 630

I have tried several different downloads, a cd, etc. Running 64 bit Windows 10 with the most current updates.

Anyone else having this issue?

BrandiLO

Level 14

To best resolve this issue, please click here to get in contact with customer care. Please be sure to enter the correct product, edition, and a detailed description of your issue. If you see a message that says "We can't find an answer to your issue", please click the "Try Something Else" drop down. Once you fill out the form you will be given a service ticket number and a phone number to contact customer care.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

dliao

Level 2

I googled the issues and found this thread as I joined the activation issue crew last night. Called customer service today, he thinks I'm lying and trying to activate the CD on 25 different computers. He also argues this is for personal use, not for multi-person use. The rep also does not have any visibility on what computers the serial number has been activated on.

The activation actually installed and activated on wife's laptop and my desktop fine. And the activation worked the first time when I did the CD install on a third computer (work laptop). After the software update, I re-started, software asked for the activation again, and it advised it has been installed on 5 different computers.

I am by no mean rich, but I can afford $30 software, I don't need to spend 35+ min during work hours waiting on the phone and have a rep accusing me of lying. And I certainly don't need to rant about any of these in an online forum if it was working as it should. I was merely trying to find a solution.

CassLO

Level 11

I would suggest Forcefully uninstall and reinstall TurboTax. Uninstall everything before reinstall. Delete all folders, not just uninstall software.These folders are usually hidden, to unhide them choose tools (at top of any folder) - then folder options - then view then check show hidden files, uncheck when done

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

snyder698

Level 3

Already done. Does not work.

TerukoL

Level 13

Since you continue to have problems, please click here to for What is the TurboTax phone number so that an agent can assist you.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

2020_cd

Level 2

the trouble caused by TT forcing the online authentication for those who purchased an install CD from a local store still exists. They need to work faster and make this a priority for their customers!

Dlvelazquez

Level 2

I downloaded a free copy of turbo tax and I need a license code to activate it.

mesquitebean

Level 15

@ Dlvelazquez wrote:
I downloaded a free copy of turbo tax and I need a license code to activate it.

Uh-oh. I've never heard of a free copy of TurboTax desktop software. What's the story on that? I hope it wasn't some scam site. You need to explain that more.

Yache

Level 2

Same problem. Screw me for installing and activating in April but procrastinating till July to file I guess?

After booting the software up after not touching it for 3 months, I went through the update installations and then faced the prompt for activation again. Entered the code, 603. Went through the troubleshooting steps, nothing. Requested assistance by an agent, nope you apparently need to start a filing first. Went to the "contact" page on the website, page is blank.

As much as I appreciate the UX I'm now completely done with TurboTax and will never look back.

mesquitebean

Level 15

@ Yache wrote:
Requested assistance by an agent, nope you apparently need to start a filing first. Went to the "contact" page on the website, page is blank.

Sorry you're having trouble. You have a paid desktop product (CD/download), so you should be able to get phone support at any stage of your product use. They help with product installation, license activation problems, etc. I've never seen anyone say the contact page is blank. Are you referring to this link?

https://support.turbotax.intuit.com/contact

See screen image I just made:

If you're having trouble getting the form to display, try a different browser.

It should provide you an incident number and a phone number, but only when they are open (see hours below.) Be sure in the dropdown menu to indicate you are using the CD/download product and for what OS--Windows or Mac.

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days. If you use the form outside those hours, you'll get a message that says "closed" and to try again during business hours.

mattsocal

Level 2

Just began this nightmare with everyone else. Looking through log files it looks like they created an update that cannot decrypt the stored code.

[2020-08-13 19:16:07.706368] (0x00003014) [LOG_CLOUD] [LoggerWrapper.cpp(58) @ function : log_cloud] {"tag":"ProductActivation","levelName":"ERROR","message":"Error on decrypt value using AES encryption algorithm.\nIssue in Decrypting."}

Have not seen this posted anywhere else but this looks like it is the problem to me. Oops I cannot decrypt lets make them waste a code.

derickjarmon

Level 2

please email it too me i been playing with this crap for 40 min this is the worst

derickjarmon

Level 2

never mind i think i found it

msaundersca31

Level 2

my security code for 2020 software does not work.

mesquitebean

Level 15

@ rogercavenaile wrote:
my security code for 2020 software does not work.

I presume you mean the license activation code. What are you trying to do? There are a couple of things that can require the activation code. Are you trying to retrieve the installation file from your Online account and it's asking for the code? Or are you at the end of the desktop software installation process, and it's asking for your license activation code?

Please describe your issue more. What and where is the roadblock, and is there any error message?

Also see this:

FAQ: My license activation code doesn't work.

https://ttlc.intuit.com/community/tax-topics/help/my-code-doesn-t-work/00/871966

jgatewood76

Level 2

I purchased the CD at Costco.

-My license on the CD Wallet is 16 characters long and the CD based software only allows me to input 14 characters.

-I tried downloading the online version but it never seemed to complete.

-It seemed to accept the 16 character license but I noticed after I hit enter that the final letter was changed to lower case.

-I tried to put in the product key to download again but was given a message that the product key is already in use by someone else.

Email reply is fine and I will check my email tomorrow after church about 2:00 PM US CDT.

My email is [email address removed]

mY username is [PII removed]

mesquitebean

Level 15

@jgatewood76 wrote:
I purchased the CD at Costco.
-My license on the CD Wallet is 16 characters long and the CD based software only allows me to input 14 characters.
-I tried downloading the online version but it never seemed to complete.
-It seemed to accept the 16 character license but I noticed after I hit enter that the final letter was changed to lower case.
-I tried to put in the product key to download again but was given a message that the product key is already in use by someone else.
Email reply is fine and I will check my email tomorrow after church about 2:00 PM US CDT.
My email is [email address removed]

This is a public Internet forum. You should not post any personal info in this user community forum. TurboTax Support will not email you, but no telling who else could potentially try to spam/scam you. However, it looks like the forum privacy filter removed some of your info for your protection.

The 2019 license was 14 characters long, but the 2020 license is 16 characters. If your CD only accepted 14 characters, that makes me wonder if it was 2019 software product by mistake.

As for getting the download, I don't know why it changed the last letter of your license code to lower case, but the license code is not case-sensitive, so it shouldn't matter.

I don't think your situation can be resolved in this public user community forum, especially if it ends up needing a new license code, which cannot be provided in this forum. It's likely you'll need to be questioned more about what all you are doing and experiencing. You can phone the folks at TurboTax Support for realtime assistance.

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

You can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact