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Level 2

Question

My return keeps getting rejected. Can someone please help me fix it?

Forum|Forum|4 years ago
January 25, 2022
14 replies
168 views

I paid for expert advice. Now I need expert advice. My wife is a Filipino living here in the U.S.

TurboTax Premier Online

Carl

Level 11

What is the specific and explicit reject message or reject code you are getting after you click the orange TRANSMIT MY RETURNS NOW button?

mawzaroo1Author

Level 2

Federal return rejection
Reject Code F8962-070

Description of error:

The e-File database indicates that Form 8962 or a binary attachment with description containing "ACA Explanation" must be present in the return.

What needs to be done:

The IRS rejected your return due to missing information regarding the Advance Premium Tax Credit. You will need form 1095-A to provide this information. The ACA Marketplace providers have until 1/31/22 provide the 1095-A to taxpayers.

becarrier

Level 2

I don't get e Form 1095-A, I get a Form 1095-B because I have insurance through my employer.

So why is my return being rejected due to "The e-File database indicates that Form 8962 or a binary attachment with description containing "ACA Explanation" must be present in the return."? I already went back through the Medical Steps and started over, answering "No" to the 1095-A question.

sdezern76

Level 2

I am having this same issue, I received the 1095-a but am not sure how to input into my tax info

AmyC

Level 15

Yes. Here is how:

Log into your return
Go to the federal section
Select deductions and credits
Scroll down to Medical
Affordable Care Act (Form 1095-A), Start/ Select/ Edit
Continue through the steps entering your form

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nascar_horn88

Level 2

You are awesome! Turbo Tax should pin your comment and use it as the "go to" for fixing this issue! THANKS

Annasantor10

Level 2

Mine too! I never had insurance and I keep getting rejected for this form. I’ve called marketplace twice, turbo live twice, went to another tax app and same thing. Called the irs and no one knows anything.

HeatherPLO

Level 14

@Annasantor10

Please reference the Help Article here for further assistance with this error code.

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Annasantor10

Level 2

That does not help me at all. I don’t have nor will I ever get this form. I did not have insurance, at all! I’ve spoken to the irs and they don’t even see the rejection and say it’s an error on the tax preparer software or something else.

ChondelLO

Level 12

For help with this experience please follow the steps below.

When revisiting the section the default answer is still set to yes but the 8962 and 1095A are not part of the return.
If you select Yes you will be prompted to enter the 1095A information and you cannot continue leaving the full form blank as an error will be presented.
Now you will not be prompted with the yes/no question to receiving the 1095A and will see your entry with options to edit/delete the entry.
Delete the 1095A entry and both the 1095A and 8962 are removed from the return.
If you revisit the section again, the default will be yes but the forms are removed
Now, select No, efile your return, and if you are rejected, the IRS requires your 1095A in the return.

If these steps don't resolve this experience, please reply to this thread for further assistance.

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sdezern76

Level 2

I did receive a 1095-A in the mail, I put in the information, tried to refile and still got another rejection. Now turbotax states that I can't refile until after February 3rd because of an issue that needs correcting on their end

Destiny23

Level 2

We are experiencing the same issue as well. Does anyone know when turbo tax is going to fix this issue on their end. This is absolutely ridiculous. Since it’s rejected, can’t I file elsewhere since they aren’t getting their stuff together?

Annasantor10

Level 2

I tried another tax prep site and still got rejected. It’s been an endless circle and not one person has been helpful in fixing it. Turbo tax keeps telling me to wait for a form I’ll never get or contact the irs. The irs says it must be the software because they have no record of my rejection. So stressful!

HeatherPLO

Level 14

@Annasantor10

We expect this to be corrected this week. Please check back in a few days to try again. If this is still giving you errors, please reach back out here for the next steps.

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nickjamato85

Level 2

I've been doing my taxes for four years straight on here and this is unacceptable. I never had health insurance yet the software keeps rejecting me. What is the solution because I'll give it 24hours before I go some place else. Plenty of online tax companies.

Joybarrows23

Level 2

This is ridiculous. It is an internal error with turbo tax and the system is miscalculating the information for form 8962. Once you submit info from your 1095A, the system automatically generates the info for form 8962. However, if you look closely the system is rounding the monthly amounts you entered from your 1095A which is causing incorrect amounts and percentages to show on your 8962 form. If you go to the IRS website, you can see the form and instructions listed on how to fill out your own 8962 form. If you follow the calculations from the instructions vs your 1095A info, you’ll see that Turbo Tax is calculating everything wrong and I believe that may be why the irs is rejecting. I have been trying for almost 2 weeks to correct and file and have been waiting on my advance I have been filing with turbo tax for YEARS and I cannot believe a system error like this has taken so long to fix it is really starting to upset me especially since I am being charged to file. Nobody in customer service can help you either it may or may not be fixed by Feb 3rd.

Mrgsmom08

Level 2

What if this doesn’t apply to me? How can I go back and correct error?

Joybarrows23

Level 2

What error are you getting?

crharless

Level 2

How has this not been corrected yet? I’ve tried everything and it doesn’t work. Fix the dang glitch, please.

Joybarrows23

Level 2

Everyone should try again today!! I did with mine and it seems that its fixed, mine has been accepted... Try again everyone 🙂

LindseyLO

Level 12

@crharless Please click here for more assistance with Form 8962. It will provide assistance on receiving updates on this issue. We apologize that you weren't provided the information sooner. Please let us know if it is still not working and what error you are getting.

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