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Level 1
Apr 17, 2025 8:35 PM UTC
Question

Multiple Billing

You billed my credit card five times for $79 each on 14 April 2025.

Please resolve this with my CC issuer and refund all but one of these billings.

(i believe the problem was caused by a bug in your mobile app which kept showing the billing wasn’t effected until I switched to Apple Pay.)

    2 replies

    DoninGA
    Level 15
    Level 15
    Apr 17, 2025 8:39 PM UTC

    You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue


    See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

    DawnC
    Employee Tax Expert
    Employee Tax Expert
    Apr 17, 2025 8:39 PM UTC

    Please Contact Support to resolve this issue.  We have no ability to issue refunds from the Community forum.  

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