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New Member
October 13, 2026
Question

it says payment error, "we hit a snag loading your data."

it says payment error, "we hit a snag loading your data." so I cannot submit it

1 reply

DoninGA
Level 15
Level 15
October 13, 2026

Clear cache and cookies on your web browser.

See this for how to clear cache - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/clear-cache/L8EEqjh3R_US_en_US

See this for how clear cookies - https://ttlc.intuit.com/turbotax-support/en-us/help-article/data-systems/delete-cookies/L009gaGqG_US_en_US

 

If still a problem, change your web browser to one these that you are not currently using - Google Chrome, Mozilla Firefox, Microsoft Edge

 

Otherwise, contact TurboTax support for assistance.

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)