IRS2Go Refund Status Error

It’s weird. Never seen anything like it before. I’ve seen it say more info needed. 

But I’m 24+ days now and it still doesn’t even find any information at all. Like my return doesn’t even exist. 

Evertthing has always been so seamless. I’m sure Covid is impacting but this is just strange. 

You may find your Federal tax refund delayed if you claimed the Earned Income Tax Credit or the Additional Child Tax Credit.  The IRS states:

You can expect to get your refund by the first week of March if:

• You file your return online,
• You choose to get your refund by direct deposit,
• We found no issues with your return.

Additionally, your financial institution may need time to accept your direct deposit or issue a debit card. Many institutions don’t process payments on weekends or holidays. So, if you file early, be aware of Federal and local holidays that may affect how soon you get your refund.

Why We Hold Your Refund

By law, we can’t issue your refund before February 15. This includes your entire refund, not just the part that’s related to the credit you claimed on your tax return.

If you claim the EITC or ACTC, we may need more information from you about your return. If we do, we will send you a letter.

Sometimes until the IRS starts processing your return the Where's My Refund site may not have any information about your return or it may tell you that you haven't entered your information correctly.  As your return moves through the system the status will be updated accordingly. If you are not seeing a status on the WMR site or IRS app, you can also call the WMR Hotline at 800-829-1954 for updated status.

@1stMarine 

Have you checked on Where’s My Refund? it has the most up to date information available about your refund. The tool is updated daily (usually overnight) so you will just usually need to check once a day for progress.

If you are unable to get a status on WMR try calling the WMR automated hotline 1-800-829-1954 instead.

You can check your stimulus status here: Get My Payment

Per the IRS you won't be able to add/update bank account information for the third stimulus payment. Please see this FAQ from The IRS: Update Bank Account

@Karlyn23

I haven't. 

Since you mailed your return, you can count on at least 6-8 weeks before you will see anything on "Where's my refund".  To get your previous year's AGI, I would recommend getting a free transcript of your 2019 return through IRS.gov.   Click here to access your tax return information

Could be number of reasons for refund delays, especially this year. Generally it is due to dependent verification, refund offset, or information mismatch. 

Did you have unemployment benefits. So to not have to process thousands of amended returns, if you had unemployment benefits the IRS could be holding your return for processing once their systems are updated for the American Rescue Plan Act that excludes the first $10,200 of unemployment benefits if your adjusted gross income is less than $150,000.   

If you have earned income credit and/or additional child tax credit, it is probably delayed. Returns with either of these credits are covered under the PATH act, which gives the IRS authority to delay the refund to verify dependent information on your return. For 2020, the IRS was not issuing refunds for these returns until the 1st week of March. 

Do you have any refund offsets such as back taxes, student loans, child support, state obligations (Court costs), etc. This could delay your refund and you will receive a letter indicating the change.

If you answered the stimulus questions incorrectly, this will delay your refund. If you claimed the Recovery Rebate credit on your return, the IRS is matching stimulus payments to returns with the Recovery Rebate credit. If there is a mismatch, you will be receiving a letter.

Keep checking IRS.gov "Where's my Refund" for the most up to date information.

Check here also for more information on refund delays.