Installation Activation Issues

9 replies
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Is there a known issue with TurboTax getting stuck on new installations at the Activation Step? My internet is working as you can see by this question. I believe I have firewall and antivirus protection setup OK as turning them both completely off does not help. The dialogue says, "You're not connected to the Internet." "Check to make sure that * Your security setup, such as your firewall and antivirus programs, allow TurboTax to connect to the Internet."

CatinaT1Answer

Alumni - Intuit

It is my understanding this issue has been resolved. Please let us know if you continue to have issues.

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JLM5Author

Level 2

Note this issue is for TurboTax 2024 Deluxe on Windows 11 OS

CatinaT1Answer

Alumni - Intuit

It is my understanding this issue has been resolved. Please let us know if you continue to have issues.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Pete Shumway

Level 2

I am having the same issue with TT Deluxe and Windows 11. I get "We've hit a snag activating your product..." I've tried uninstalling, downloading and installing several times.