I ordered the premier version, why do I not get a CD down load with it?

Forum|Forum|7 years ago
June 23, 2019
2 replies
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TurboTax Premier Online

Best answer by VolvoGirl

Did you pay for the Online web version? Online and Desktop are completely separate. You can't apply the price of one to the other. The prices are different and they have different features. If you paid for online call in and ask to be switched to the Desktop program. Contact Customer Service 5am-5pm Pacific M-F https://support.turbotax.intuit.com/contact/

You can buy the Desktop CD/Download program here

https://turbotax.intuit.com/personal-taxes/cd-download/

VolvoGirlAnswer

Level 15

You can buy the Desktop CD/Download program here

https://turbotax.intuit.com/personal-taxes/cd-download/

DoninGA

Level 15

TurboTax has two separate types of program for tax returns. The online editions and the desktop CD/Download editions which are totally separate with separate price points.

The TurboTax online editions which are Only a web-based program where you have to create a User ID and password for the online account. Your message indicates you are using the TurboTax Premier online edition which is currently priced at $79.99. A state program used with the Premier online edition is an additional $44.99. The online editions can only be used for one tax return per account and User ID. There are no e-file fees when using the online editions, federal or state.

TurboTax website for the 2018 online editions - https://turbotax.intuit.com/personal-taxes/online/

The TurboTax desktop CD/Download editions are installed on personal computer with either a Windows or Mac Operating System. The desktop editions include one free state program download included in the purchase price (except Basic). The desktop editions include 5 free federal tax return e-files. The desktop editions can complete as many tax returns as needed without a further charge after purchase. There is an e-file fee for a state tax return using the desktop editions which is currently $24.99 for each state return e-filed (New York state is free to e-file). This charge can be avoided by printing and mailing the state tax return.

TurboTax website for the 2018 desktop CD/Download editions - https://turbotax.intuit.com/personal-taxes/cd-download/

If you purchased the TurboTax Premier online edition with a credit card and want the desktop edition instead then you will need to contact TurboTax support for assistance.

Support is closed on the weekends

Support is open from 5am to 5pm Pacific time, Monday thru Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax