I can't log in keep getting an XML error code

I keep getting this when trying to log in and do 2018 taxes:

<Error>

<Code>AccessDenied</Code>

<Message>Access Denied</Message>

<RequestId>6CC[phone number removed]6</RequestId>

vGLAJAnivN4XDwMdZ/COZndqyt9auneOAZzZBjjsgXq4WXLf8FYJQ0PyY4ynJpTGlJMvbiOHL6k=

</HostId>

</Error>

Level 15

You will need to contact TurboTax support for this situation ….

Go to this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Level 15

....and..if you are on a phone. Just Don't !

Get to a full Windows or MAC computer, or fairly large-screen tablet, and use the browser login there instead.

Phone displays are limited, and too many critical items are missed. Your taxes are too important to be preparing them on a phone.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

2 replies