How do I start another return using the same account? Have always been able to do so until now.

2 replies
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I logged into account and another return I prepared is showing. Need to start another return for another person.

TurboTax Deluxe Online

xmasbaby0

Level 15

When you use Online TurboTax, you get one return per fee. Each return needs its own account and user ID. If you use the same account and user ID for a second return, you overwrite the first one and lose it forever.

https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-start-another-return-in-turbotax-online/00/25596

When you use Desktop TurboTax, which you install from a CD or download to your own hard drive, you can prepare and e-file multiple returns for the cost of the software. You can e-file up to 5 Federal returns—more if you mail the additional ones. If you have multiple returns to prepare for family members, Desktop is more cost effective.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

DoninGA

Level 15

Using the TurboTax online editions you can only complete one tax return per account and User ID. To start another tax return using the online editions you will need to create a new account with a new User ID.

https://turbotax.intuit.com/personal-taxes/compare/online/

If you used the TurboTax desktop CD/Download editions in the past, those editions can be used to complete as many tax returns as needed.