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Level 2
June 6, 2019
Question

How do I report TurboTax Software Errors?

  • June 6, 2019
  • 118 replies
  • 1156 views
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    118 replies

    Level 2
    March 4, 2021

    TurboTax Home and Business 2020 for Mac will not print.  It just locks up and I have to force quit.

    macuser_22
    Alumni - Champ
    Alumni - Champ
    March 4, 2021

    @jbniles wrote:

    TurboTax Home and Business 2020 for Mac will not print.  It just locks up and I have to force quit.


    Try just waiting for the state to print - a half hour or more.

    TurboTax does not do printing, it just calls the built in Apple print function that should bring up the standard Apple print dialog box, but on some Mac's that print call message form TurboTax to the Apple OS gets blocked by some other process? that is running on the Mac. Just waiting seems to work in many cases and after the first print, then subsequent print seem to be normal.

    At least one Mac user traced it to old virus software that they had installed years ago and then removed but they located a couple of hidden files that the virus software installed that the virus uninstaller did not remove. Once they deleted those files, print functioned normally.

    Why it only seems to affect state printing, I do not know.

    Here is a long thread on this issue:
    https://ttlc.intuit.com/community/taxes/discussion/unable-to-print-preview-or-export-to-pdf-from-tt-premier-2019-using-macos-catalina-on-2-computers/00/1092909/highlight/false

    **Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
    Level 2
    March 14, 2021

    When I try to efile my VA state return, it says I need to select a federal return to efile at the same time. I already efiled my federal, it was accepted and I received a refund. That is clear on the page it sends me back to to "select" a federal return. So I can't efile my VA state return. Software won't let me go forward.

    DoninGA
    Level 15
    Level 15
    March 14, 2021

    @ckphilcox wrote:

    When I try to efile my VA state return, it says I need to select a federal return to efile at the same time. I already efiled my federal, it was accepted and I received a refund. That is clear on the page it sends me back to to "select" a federal return. So I can't efile my VA state return. Software won't let me go forward.


    See this TurboTax support FAQ for the problem and to sign up for updates - https://ttlc.intuit.com/community/tax-topics/help/why-am-i-not-able-to-e-file-my-state-return-after-filing-my-federal-return/01/2064566

    Level 2
    March 15, 2021

    error in turbotax ??  1040 sr line 11b subtracts from line 8b ok but capital loss carryover line 1 acts as tho the math is reversed changing the carry over #.   Looks like it started in 2018 premier & 2019

     

    Please advise

    Level 2
    March 15, 2021

    TurboTax Deluxe 2020 does not correctly handle a Form 1099-R which represents an RMD from an inherited IRA that is not actually an RMD and was rolled over because of the CARES Act.

     

    This is an image of my Form 1099-R Smart Worksheet. Please note that line 7 which is supposed to be a the value from line 1c says -4,342 instead of 0. This cascades an error through my federal form (by deducting too much from my income) and into my Illinois form, which TT20 finally caught in the error review phase.

     

    macuser_22
    Alumni - Champ
    Alumni - Champ
    March 15, 2021

    @skst wrote:

    TurboTax Deluxe 2020 does not correctly handle a Form 1099-R which represents an RMD from an inherited IRA that is not actually an RMD and was rolled over because of the CARES Act.

    I do not see that when I do it.

     

    If using the desktop version be sure it is up to date with release r21.

     

    **Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
    Level 2
    March 15, 2021

    Off the top of my head, there are a few differences in your example. You're not using "Spouse," and there is no value on line 1c (and, therefore, no value on line 7). (Is this an inherited RMD?) My guess is my example requires you to have a 1099-R that has a taxable amount on line 2b but checked "Taxable amount not determined," so you have to enter 0 for 2b (because of the aforementioned CARES Act making RMDs not required).

    Level 2
    March 15, 2021

    Please dismiss my last post finally read the print & seen the error of my thinking

      Thanks

    Level 2
    March 17, 2021

    I erroneously input a non-taxable MO state refund (I took the standard deduction in 2019) of $1199 on lines A and C of the worksheet on MO-A which feeds line 9 on MO-A. I need to remove this error to correct my MO state refund for 2020. I tried to eliminate Form MO-A and that did not work. It did not eliminate the form. I need to eliminate the $1199 from lines A and C which feeds line 9 on MO-A. I tried to remove the input on the MO-A and could not. How can I remove these entries from MO-A?? 

    Level 2
    March 17, 2021

    I finally realized that when I clicked on the line I wanted tot revise, a box to the left popped up. I clicked on it and it took me to where I revised my own error. It looked like a Q in a box and it did the deed. Utterly dopey on my part.

    Level 2
    March 17, 2021

    I guess I never made an input error before and had no idea what that little box was. Live and learn.

     

    Level 2
    March 17, 2021

    There is an error on the worksheet for calculating late payment penalties for the state of Minnesota (MN).  The federal worksheet seemed to work without any problems (at least it didn't show that I owed a penalty).  (FYI, I paid all my quarterly payments on time for both the federal and state returns. Also, the amounts paid were such that I should not have been assessed a penalty.  I have small refunds on both returns and my estimated tax payments were equal for all 4 quarters for the state.)

     

    The worksheet for MN assumes that the estimated tax payments made for Q1 and Q2, which were due 7/15/2020 for both the federal and state of MN, are applied as Q3 payments. This resulted in a small penalty on my tax return which not only was incorrect but prevented me from e-filing my state return. I decided not to file until I heard back from you. I was able to get around this problem by using 4/15/2020 and 6/15/2020 for the Q1 and Q2 payment dates respectively. Please let me know when this issue will be resolved. I do not know if this applies to other states as well.

     

    Thanks in advance.

    Level 2
    March 18, 2021

    I am doing the Estimated Fed Taxes for next year.  Where do I record the Fed tax to be withheld from my monthly pension payment, plus that from my annual IRA RMD ??

    Level 2
    March 18, 2021

    I would like to report an error with TurboTax software. The problem exists in multiple versions (online Premier, and reproduced with paid pro Intuit software). Regarding Affordable Care Act forms (1095-A, box 1 and 2): If "marketplace identifier" is input wrong (for example switching with "policy number"), TurboTax does not catch the error. Final checks were completed without any errors caught! (Ready to file, CompleteCheck passed, all the way to payment stage.)

     

    This is not a minor return error. The difference was thousands of dollars. (Note: When identifiers corrected, software seems accurate, as verified on paper by professional). Please correct this problem soon! At the very least, do not expect confidence in TurboTax (or our future use) if not corrected.

    Level 2
    March 19, 2021

    2020 Turbo Tax does not allow i(401)k employee contributions up to $26,000 for those age 50 and up. Instead, it enforces $19,500 for all ages. Last year, the software correctly allowed up to $25,000 for those age 50 and up.

    I guess I will check back in a month or so to see if this has gotten fixed.

     

    Level 2
    March 20, 2021

    I just did the 2020 taxes for my daughter & it allowed the Box 8 on the W-2 to be treated like deferred income.  Looking back, I find that in 2017 & 2018 that Box flowed to additional tax owed, so I will go back & amend those returns.

    Bottom line ... looks as if TT has fixed this bug for this year.

    UNFORTUNATELY, it did not tell us the bug existed for the previous years..