Forms ready?

Forum|Forum|6 years ago
February 21, 2020
3 replies
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TurboTax 2019 Home & Business says that the Schedule A Sales Tax deduction area is not ready and Form 5695 is not ready, would I like a notification when they are? Yes, I says, and shortly thereafter I receive emails saying they're both ready. So I update my software and viola!, TurboTax 2019 Home & Business says that the Schedule A Sales Tax deduction area is not ready and Form 5695 is not ready, would I like a notification when they are? WTF? Me thinks sumpin's broken. How do I get my software updated to include all available updated forms?? (The software says they should be ready by 1/21. It's 2/21, so I'm guessing they're available, but the software is just not grabbing them.)

TurboTax Home & Biz Windows

linaj20201

Level 14

Both Schedule A and 5695 are available.

Let's check if you did your update correctly:

Open the program, from the top, under Online, select Check for Updates.

NavtexAuthor

Level 2

Yes, that is exactly how it was done (is there another way?). In each instance the program came back and said my software was up to date. Yet nothing appears to have been done.

mrvegiboy

Level 2

I am also having this issue. Not painting a very flattering picture of Turbotax

msawage8

Level 2

Same issue here. Just filing a 1040 wtf did i pay for

NavtexAuthor

Level 2

Re: Forms ready? ****** PROBLEM SOLVED!! ********

Okay, to be clear, solved for me, but maybe not for you. 😞

Yesterday I called TurboTax support (eight hundred-four four six - eight eight four eight) and reached a Tax Specialist (Jennifer) trying to double as a support tech. After conferring with her manager, she supplied me with a link to an article that had its own link to a 184MB patch ((https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-software-basic-deluxe-premier-home-business/00/26041) ) Suffice it to say, the patch did not work for me because it did not even recognize that TurboTax 2019 was even installed (it is).

So I called TurboTax support again this morning and finally reached a bona fide tech. Her name is Joy. Ultimately, after providing her with my license code, she provided me with a fresh download of Home & Business with a new license code and viola! it worked beautifully.

It might help to know that I bought my TurboTax download from a 3rd party discount house, and it turned out to be garbage. My only recommendation for the rest of you experiencing this problem that bought TT from a 3rd party is to try to get your money back and buy from Intuit, or reach out to customer support and see if you can get the same level of support I got. FYI - Joy intimated that what she did for me is not typical and may not be available for everyone. 😞