Email verification with code not received for 2025

Forum|Forum|3 months ago
February 11, 2026
2 replies
0 views

I have repeatedly tried to contact TurboTax about this issue. I get nowhere. I call repeatedly and after being on hold I'm disconnected. I've tried the chat during which I'm told they don't understand or can't provide any answers. They charged my credit card but so far I'm unable to use the product I've paid for. Any ideas?

TurboTax Deluxe Online

DoninGA

Level 15

What are you trying to do? What is the problem you are having?

Did you purchase one of the 2025 TurboTax desktop editions? Have you download the software? Do you have the License Code? Is the software installed? Windows or Mac?

TurboTax website for system minimums - https://turbotax.intuit.com/personal-taxes/cd-download/tta-system-requirements/

Or are you referring to the TurboTax online web-based editions?

Cindy1776Author

Level 2

I used to be sent a CD with license code. Evidently that was discontinued. I'm on auto renew for TurboTax Advantage Deluxe. My credit card is automatically charged. Then, I'm supposed to receive an email with the license code in

order to install and access the tax return prep. I've not received that email. I've attempted numerous times to have it sent. They have my correct email address.

JBurris2

Level 2

There was suppose to seed a 6 digit code to my email so I can finish I never got to code

GabiU

Level 13

See "Other Sign in issues > I didn't get an email" on this site here for additional steps you can take: Recover your Intuit Account if you can’t sign in

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