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X54labs
Level 1
March 22, 2020
Question

eFiling issues

  • March 22, 2020
  • 2 replies
  • 0 views

I'm trying to eFile my tax returns (Fed and State-CA) and I keep getting an error message that tells me I need an update to eFile.  It tells me to open the Update box but I do not see an update box on my Turbo Tax program.

    2 replies

    A
    Anonymous
    March 22, 2020

    online is automatic .  desktop can be set to automatic also.  but if not  click on online tab then check for updates. 

    CassLO
    CassLO
    Level 11
    March 23, 2020

    @X54labs Please see the instructions below on how to do a manual update:

    "There is an update available" message when attempting to e-file

     

    I am also listing the below TurboTax FAQ's if needed:

    If you have issues with the update, please try this:

    Close the TurboTax program

    Right click on the TurboTax desktop icon

    Click on the Compatibility tab

    Check the box Run as administrator

    Click on Apply and then OK

     

    Start the TurboTax program.  The software should update.

    " DoninGA Level 15"

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