credit card update

Forum|Forum|5 years ago
October 22, 2020
6 replies
0 views

I updated my credit card info and keep getting emails telling me to update it.

labren57

Level 2

what cudahys said.

elizabethanjohn

Level 2

I updated my credit card info. on Oct. 6th, still getting message from you to update

VolvoGirl

Level 15

You might have another Advantage account. It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

Louisarnold

Level 2

I updated my credit card 2 days ago. But still got a message that my card was declined. My credit card bank shows that the it was charged to my account.

OldGoldies55

Level 2

Where is the form to input a new credit cad number?

xmasbaby0

Level 15

@OldGoldies55 Are you trying to update your credit card for TurboTax Advantage? It is too late for Advantage for 2020 software, so whatever you do will be for Advantage for 2021 returns.

https://ttlc.intuit.com/questions/1900547-how-do-i-update-or-confirm-the-info-in-my-turbotax-advantage-account

If you just need the desktop software for 2020 then you can order it online or get it from various retailers such as Costco, Amazon, Walmart, Best Buy, Staples, etc.

https://turbotax.intuit.com/personal-taxes/cd-download/

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

rcarson1

Level 2

I have tried to log in to update email - [email address removed].

I have tried to log in to change my compromised credit card - no way!

My only choice seems wait until Office Depot has the product and purchase there.

Sorry. I have been a loyal customer for years and unable to speak to a person to fix a compromised card needing replacement.

Richard [Last name removed]

[Address removed]

xmasbaby0

Level 15

@rcarson1 This is a public web site that can be seen by anyone—including scammers and would-be identity thieves who would love to contact you and pretend to be from TurboTax. Please remove the personal information you posted here ASAP by returning to your post and clicking the three little blue dots on the upper right to edit your post.

https://ttlc.intuit.com/community/account-updates/help/how-do-i-update-my-turbotax-account-information/00/25927

xmasbaby0

Level 15

2020 TURBOTAX

CD/DOWNLOAD (This requires a full PC or Mac—-cannot be used on a mobile device)

https://turbotax.intuit.com/personal-taxes/cd-download/

You can also purchase the CD/download from various retailers such as Costco, Amazon, Walmart, Best Buy, Staples, Sam’s Club, etc. etc. etc.

This link Where can I obtain authentic TurboTax software? has a list of authorized TurboTax resellers.

When you use desktop software, there is an additional fee to e-file a state return. You can avoid that fee if you print, sign and mail the state return. The state e-file fee is $19.99 and increases in March.