CRA Debate

Forum|Forum|1 month ago
June 4, 2026
4 replies
32 views

CRA is demanding a payment after TurboTax promised a refund. Please help!

TurboTax Online

TurboTaxBrenda

Level 14

The first thing you need to do is to verify your Notice of Assessment. Compare it to what you entered into your TurboTax return to see what the error was.

If it shows a calculation error, how do I submit a claim under the TurboTax 100% Accurate Calculation Guarantee or 100% Accurate, Expert Approved Guarantee?

Thank you for choosing TurboTax.

Thank you for choosing TurboTax / Merci d'avoir choisi TurboImpôt

username5697867Author

Level 2

I did not enter anything into my TurboTax return. You're expert prepared my return and submitted my documents. How is TurboTax going to help me?

TurboTaxBrenda

Level 14

If you used TurboTax Full Service, then you need to contact Audit Defence.

Log in to your TurboTax Online for the particular tax year and return being audited or reviewed.
From the Return Manager, select the Audit Defence button or link

If you do not see this on your return manager, you would have received an Audit Defence Membership Certificate via email. This email includes the email and phone number for eligible clients to contact AD.

Thank you for choosing TurboTax.

Thank you for choosing TurboTax / Merci d'avoir choisi TurboImpôt

xmasbaby0

Level 15

This is the U.S. TurboTax public user forum. For help with Canadian taxes, please post your question in the Canada TurboTax user forum., at the following link.

https://turbotax.community.intuit.ca/community/turbotax-support/help/03/en-ca https://turbotax.intuit.ca/tax-software/index.jsp

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**