combat zone

Forum|Forum|6 years ago
January 30, 2020
4 replies
0 views

The program asks if I served in a combat zone but does not give me a yes or no, so when I go to review my taxes at the end it keeps telling me I have to errors to fix and keeps asking me what combat zone I was in, I'm Air National Guard, No combat zone, and it wants dates. I do not have ant information for this. How do I get this loop to stop so I can file?

TurboTax Home & Biz Windows

AmyC

Level 15

Go back to your personal information.

Click on Edit or Review.

Your name, military, states, CONTINUE

"what was your military status as of December 31, 2019?" CONTINUE

"what was your highest military pay grade in 2019?" CONTINUE

Which combat zone or hazardous duty area did you serve in during 2019? Select NONE

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Taylor21

Level 2

I'm having the same problem, except when I click the drop down list for combat zone, it does not give me an option to select 'none'. Any ideas? Thanks in advance!

DMarkM1

Level 15

"None" should be at the top of the drop down list just under "-select-". Go back to "My Info" and "Edit" your information to get to the question again.

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coxpaul1

Level 2

I have the same problem. There is no "None" option to select in the combat zone location drop down list. No combat pay is reported on the W2. The program will not let me file without answering the question "When did you deploy to a Combat Zone?"

Mfundy

Level 2

I have been attempting to finish up my taxes with no luck. When I get to the Combat Zone question "None" is not an option. Spent two hours on the phone which didn't help. I made TurboTax an administrator, ensure Chrome was my main browser, deleted cookies/online cache and more. Tried with the CD, TurboTax support sent me a digital copy, both of which failed. Got to the point that Support recommended to delete my return and try over completely fresh. This did not work, and hasn't worked on the three other devices that I tried. Does TurboTax know how to fix this problem? If not how do I get my refund for the $60.00 deluxe version I bought along with the $24.99 it cost me to E-file?

Mfundy

Level 2

I'm going to go ahead and attempt to correct this error using the forms themselves on TurboTax. Does anyone know what form it should be on along with the line? I've skimmed a couple and will be looking a little more closely within the next couple days. Thanks in advance for any suggestions.