Chat with a rep

@user17748937334 Update your desktop software.

Click on Online at the top of the desktop program screen.  Click on Check for Updates.

If your software is current and you have a Windows OS, then manually update your software.

See this for a manual update - https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-software-basic-deluxe-premier-home-business/01/26041?search-action-id=612728165535&search-result-uid=26041

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@ wendydotson wrote:

Hello, My tax expert was supposed to call me at 11:30am today to file my taxes and they never called. I don’t want to lose the $150 prep fee. What happened?

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Sorry that happened, but no one here in the user community can explain or help with it.   Are you able to set up another appointment?  Or phone TurboTax and enlist their help.

IMHO, they "shouldn't" charge you if you can't even connect to your Tax Expert, but I don't work for TurboTax.

Hours are 5AM-9PM Pacific, 7 days/week

https://ttlc.intuit.com/turbotax-support/en-us/contact/

@mohsinahad You may have more than one TurboTax account.  See this for how to view all of your TurboTax accounts - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx

To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents.  Click on the Year and Click on Download/print return (PDF)

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

Go to this IRS website for free transcripts of a federal tax return - https://www.irs.gov/individuals/get-transcript

For a fee of $30 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf

@kahalawatersllc READ the answer posted directly above your message on this thread.

You can contact TurboTax Support using this link: How do I contact TurboTax?  You can also come back to this post Community and provide some additonal information regarding what help you need with which forms and we would be glad to help.

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@ Theckstc wrote:

Hello? Is there a rep available?

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This is not a chat room.  It works like a bulletin board.  You'd be better off starting your own new thread so it shows up to the whole forum.   To do that go to this page:

https://ttlc.intuit.com/community/taxes/discussion/02/202

Next to the search box is an "Ask a question" button (hard to see over the blue image.)

Then summarize your question in a title.

Below that title line is a box where you have room to enter any details.   This is a public internet forum, so do NOT post any personal info.

Federal and state refunds come from completely separate entities.  There is no rule as to which one will come in first or how long it will be between their arrival in your account.

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.  “21 days”  is not a promise from TurboTax or the IRS. 

First, check your e-file status to see if your return was accepted: 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2025 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/track-state-refund/L3jgO8PGs_US_en_US?uid=lt447ebr

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/refunds-take-longer-others/L14YlqFrH_US_en_US?uid=lexdr7zh

.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/irs-refund-taking-longer-21-days/L2vRAJbdU_US_en_US?uid=lexe7lst

If you are getting earned income credit on line 27 or additional child tax credit on line 28 You are subject to the delay required by the PATH act.  Do not expect your refund before early March

https://ttlc.intuit.com/turbotax-support/en-us/help-article/internal-revenue-service/federal-refunds-delayed-due-path-act/L5jnQJsBi_US_en_US

Note:  “Accepted” is not the same as “approved”.  TurboTax tells you the e-file was accepted if the IRS deems that there is enough information on the return for them to take it in for processing.   Only the IRS can approve of the refund, which is a later stage of processing.  If the IRS approves your refund they will provide a date for the refund to be issued.

FROM THE IRS WHERE’S MY REFUND SITE:

https://www.irs.gov/wheres-my-refund

How it works

Where's My Refund shows your refund status:

• Return Received – We received your return and are processing it.
• Refund Approved – We approved your refund and are preparing to issue it by the date shown.
• Refund Sent – We sent the refund to your bank or to you in the mail. It may take 5 days for it to show in your bank account or several weeks for your check to arrive in the mail.

   

   

@Rios1020

I want to put today's date on my federal income tax form online in TurboTax. Please assist me. Thx

@Moveit The federal stimulus checks were issued for tax years 2020 and 2021.   It it now too late to seek those payments.   

@user17770445943

This is the U.S. TurboTax public user forum. For help with Canadian taxes, please post your question in the Canada TurboTax user forum., at the following link.

https://turbotax.community.intuit.ca/community/turbotax-support/help/03/en-cahttps://turbotax.intuit.ca/tax-software/index.jsp