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261 replies

Level 2
October 5, 2026

why can’t anyone answer phone????

Level 2
October 5, 2026

Don’t know my AGI

VolvoGirl
Level 15
October 5, 2026

You need your 2024 AGI to efile 2025. The AGI is on 2024 1040 or 1040SR line 11. If you filed a Joint return you use the same AGI for each spouse.

 

How to find the AGI.

https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947 

 

If you didn't file 2024 or filed it later in the year or mailed it, then try entering 0 for the AGI. If that doesn't work you will have to print and mail your return.

 

Or request a transcript from the IRS

https://www.irs.gov/individuals/get-transcript 

Level 15
October 5, 2026

Where do I find my AGI?

 

https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947

 

Your 2024 tax return shows your 2024 Adjusted Gross Income (AGI) If you filed a joint return then the AGI is the same for each of you.

 

Form 1040        line 11a

 

If entering the amount from your 2024 tax return does not work, then try entering “0” instead.  If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

 

You can get a free transcript of your past return from the IRS:

https://www.irs.gov/individuals/get-transcript

Note: If you filed late or amended your return, your correct 2024 AGI may not be in the system.

https://ttlc.intuit.com/questions/1944348-how-do-i-print-and-mail-my-return-in-turbotax-online

Note:  If you mail your federal return, you will also need to mail your state return.  You will not be able to e-file your state return.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Level 2
October 13, 2026

ONE SIMPLE QUESTION: WHERE IN 2025 TURBOTAX HOME AND BUSINESS TO INSERT THE 6 DIGIT IP PIN NUMBER?

Level 2
October 13, 2026

2025 FORM 1040 RETURN COMPLETE EXCEPT FOR INSERTING THE IP PIN SOMEWHERE. WHERE DOES IT GO?

M-MTax
Level 15
October 13, 2026

To enter your 6-digit IP PIN in TurboTax Home and Business, go to Federal Taxes > Other Tax Situations > Other Return Info, and select Start or Update next to Identity Protection PIN. 

Level 2
October 16, 2026

i need a copy of my already completed 2025 taxes

DoninGA
Level 15
Level 15
October 16, 2026

​@Poppy316 

To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents.  Click on the Year and Click on Download/print return (PDF)

Or -

When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state. 

This will take you back to the 2025 online tax return.

Click on Tax Tools on the left side of the online program screen.  Then click on Print Center.  Then click on Print, save or preview this year's return.  Choose the option Include government and TurboTax worksheets

 

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

 

Go to this IRS website for free transcripts of a federal tax return - https://www.irs.gov/individuals/get-transcript

 

For a fee of $30 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf