Cannot save tax file

Forum|Forum|6 years ago
January 4, 2020
13 replies
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I am a very long-time Turbo Tax user. I just downloaded Turbo Tax 2019 for Windows desktop (like I do every year) and started a new return, but, when I tried to save it, I got the following error message: "File not found. Check the file name and try again." Well, of course, the file was not found because this was the first time I tried to save it. I also tried to "Save As," with the same result. Then I tried going into the place where my past years' turbo tax files are stored and creating a new file name that matched what this saved file's name should be, then saving to that file, with the same result "File not found." What gives?

TurboTax Deluxe Windows

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Dominic_Tang

Level 2

Did you try "preview" then "save as" in your pdf reader?

samW1

Level 2

try save to a flash drive

awsmed

Level 2

Having the same issue with TurboTax Deluxe 2022. TurboTax imports tax return from 2021, when I try to save the file, it results in a "file not found" error, which doesn't make sense as this if the first time I am saving the file. Had to make a copy of the 2021 TurboTax file and then change the 2021 in the file name to 2022. Since there are no TurboTax 2022 Documents, it still couldn't "find" the file, so I had to select "All files" for "Save As Type" Once I did that, TurboTax asked if I wanted to replace the existing file, to which I responded yes. TurboTax then saved the file as a TurboTax 2022 Document. Seems like this a bug that Intuit need to address.

Critter-3

Level 15

The early beta version of the program is alway very buggy with updates happening almost daily ... patience will be needed until the end of January when most of the bugs are worked out and most of the fed/state forms are available.

Make sure you are saving to your hard drive in the documents folder and not to the cloud or a removable storage device. Also make sure your computer is the same as when you installed the program ... like if you had a thumb drive in the port it must always be in the port.