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schuellein
Level 2
April 14, 2022
Question

Cannot run either state?

  • April 14, 2022
  • 3 replies
  • 36 views
Purchased 2nd state. Neither ME or RI will run. Click either - gets updates, up to date, and then back to state menu. Click either state -tries again to update?
Over 1 hr on phone and rebooted several times

3 replies

MichelleLO
Level 15
April 14, 2022

Are you using TurboTax CD/Download for Windows? If so, please try the resolution in the below TurboTax help article to see if that resolves the issue for you.

State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file

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    schuelleinAuthor
    Level 2
    April 16, 2022

    Got it to run, finally directed to the TY21 cleaner after support sent me to the TY19 and then TY20. Not sure why this is not published and why every support person is not up to date on this "fix" for this "bug".

    CarissaM
    Level 15
    April 17, 2022

    We are happy to hear your issue has been resolved. Please let us know if we can assist you further. @schuellein

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
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