Cannot e-file, Asking me to Update

Forum|Forum|6 years ago
February 9, 2020
12 replies
66 views

I just completed my Federal and State returns. I chose the e-file option for both and then filled out all the requested information and paid for the state e-file option. I then went to transmit my returns but I got a pop up window that states "There is an update to your version of TurboTax. Before you can file electronically, you'll need to get this update." I did receive an automatic update before I opened the program to finish my return. I also tried to download any new updates through the menu option but I am told that the program is already up to date. I even restarted my computer, but I keep getting the message whenever I try to e-file. Does anyone have any ideas?

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Bejay1

Level 2

Had the same issue today with my 2020 return. Uninstalling an older downloaded edition, then reinstalling the latest update from my TurboTax account worked. After the install it recognized a State version that wasn't available before.

chuckp5031

Level 2

I am having the same problem. After clicking on file in the menu, I don't get any options to efile and program is up to date.

CarissaM

Level 15

@chuckp5031 Since you are responding to an old thread, can you elaborate more on your issue? In which screen are you getting the error, and what does the error state exactly?

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