Cancel Order

Forum|Forum|1 year ago
March 25, 2025
8 replies
78 views

I paid for a desktop download and realized that it had already auto renewed for the same product. I am looking to cancel the new purchase just made. Order number QSTCA268794864

Also, there should be an easier way to handle this.

TurboTax Business Windows

JohnB5677

Alumni - Intuit

For installation and software issues you can contact the TurboTax Support Phone Number

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wosazeAuthor

Level 2

Thank you for the feedback. However, this is very inefficient. Im not sure why I have to CALL in to do something that should be completely handled online. Furthermore, to get someone on the phone that cannot even help me.

CatinaT1

Alumni - Intuit

In the community we do not have access to accounts or your information. This must be handled by Customer Service.

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Keyshia20

Level 2

My computer can not run this program.

xmasbaby0

Level 15

@Keyshia20

To cancel Advantage account
https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscriptio...

If you get charged for the Desktop program but can't install it, Turbo Tax has a special offer to move to the Online version. See info at the bottom of this Windows 10 End of Life article……
https://ttlc.intuit.com/community/articles/community-news-announcements/turbotax-windows-10-desktop-...

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**