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Level 2
January 21, 2020
Question

Activation Screen Hangs on Load

  • January 21, 2020
  • 75 replies
  • 538 views

In 20 years of using Turbotax I have never had an issue.  Now I can't even get it to come up? The activation screen comes up and just hangs.

 

At least tell me there is an error or something.

 

First time I feel like taking it back unless I can get this resolved.  As much as I love a screen that spins cool graphics I need to get going on my taxes!!

 

P.S. I cleared the cache, rebooted, yada, yada, yada.....

75 replies

Level 2
January 14, 2023

My computer has Zscaler running, I disabled it and it fixed the issue.