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Level 1
April 2, 2026
Question

2025 Desktop Deluxe version won't load

  • April 2, 2026
  • 1 reply
  • 104 views

The 2025 Desktop Deluxe version I bought from Amazon won't load.  It keeps failing due to looking for Visual C++ X64 Redistribution package. I've tried Edge and Chrome and clearing cache. That file is not on my computer, I guess. I looked in Microsoft support but didn't see anything applicable. I'm running Windows 11 with a X64 load. Don't really know what to do? 

    1 reply

    JohnB5677
    Level 15
    April 6, 2026

    Try this in the Microsoft Control panel.

    • Go to Control Panel
      • Programs and Features 
      • Find "Microsoft Visual C++ [year] Redistributable (x64),
      • Right-click it, and 
      • Select Change > Repair.
    • While you're there, it may help to install the x86 version in addition to the x64 version resolves dependencies.
    • You should now restart your computer after installing or repairing the packages. 

     

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