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Level 1
August 27, 2020
Solved

2019 updates won't load

  • August 27, 2020
  • 3 replies
  • 0 views
update error message
Best answer by Anonymous_

A whole host of other users are experiencing the same issue. 

 

Intuit is aware of the update failure and is feverishly working on a solution.

3 replies

Level 15
August 27, 2020

A whole host of other users are experiencing the same issue. 

 

Intuit is aware of the update failure and is feverishly working on a solution.

Level 2
August 29, 2020

I can't open my 2019 and it will not update.  I also can not open 2017 AND 2018 Turbo Tax programs sue to same error messages.  Will not troubleshoot of fix from this end.  Have to ctr + alt + delete to get out. What?

ERROR message WINDOWS  SYSTEM32  NTASN1  the   dll is either not designed to run on Windows or contains an error. 0xc000007b

Level 15
August 29, 2020
Level 2
August 29, 2020

After trying prior suggestions - Manual download of all updates for the tax years of Turbo Tax downloaded but Error message "bad image" and locks up the pop-up so you have to ctr + alt + Del to close the window.  Why can't I open these programs I bought and contain my personal info.  Who owns my info?

 

I still can not open 2019, 2018, 2017, 2016, Turbo Tax programs loaded on my Windows Computer Will not update or allow me to access my prior years returns. I thought my information belonged to me.  Why am I locked out of Turbo tax.

August 29, 2020

NTASN1 is a windows 10 o/s file.  it comes from Microsoft and is not present in windows 7.