turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Who can designate an answer as the best solution? Once a post is marked with a best solution can there be followups for clarification?

1) Is it the person who asks a question the only one who can mark an answer as the best answer?  Or can someone else do that? 

2) Once a Q&A thread has a best answer marked, does that signal that no more replies are allowed as follow up to that question?

The reason I ask is it looks like the answer to a question I asked was marked as best solution by someone else and although it is a good answer I have replied to the answer asking for clarification.  However I wonder if my reply will be seen and responded to if there was already a best answer designation given to the original question.

 

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

3 Replies

Who can designate an answer as the best solution? Once a post is marked with a best solution can there be followups for clarification?

You can designate an answer as helpful by clicking on the thumbs up arrow.

You can also designate a best answer even if others have chosen another answer as best answer.

Who can designate an answer as the best solution? Once a post is marked with a best solution can there be followups for clarification?

 

 

1. I only see the "Mark as Best Answer" button when I am the post originator.

2. I have the same question - after it's marked "Best Answer" does it get  unflagged so that Turbo Tax experts no longer reply? Others can still reply but I get the feeling TT  experts ignore.

SusanY1
Expert Alumni

Who can designate an answer as the best solution? Once a post is marked with a best solution can there be followups for clarification?

Something marked as "best answer" does not prevent our experts from continuing to participate in a thread or hide the post from our answer platform.  

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Unlock tailored help options in your account.