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Paying your fees did not file your tax return.   Did you go all the way though the FILE section to the big orange button that said "Transmit my returns now?"    If you did not do that, your return has not yet been filed.

Hi @SuziM are you able to assist me with the same issue? I received the email with promotional discount as well and it does not work. I’ve tried erasing cookies and relogging in. Unfortunately I need to file now before the deadline so do I have any recourse to get a credit after payment?   

I'm sorry to hear that happened.  I'm old school and use the desktop version.   Just dispute the charges with your bank or ccard company.  They will refund first and then do the research.  They will ask if you tried to deal with the vendor first.  Good luck. 

No, a TurboTax Live expert cannot fully prepare or sign a 2022 tax return for you, as their "Full Service" and "Live" assistance only applies to current tax years. For 2022, you must purchase and download prior-year desktop software to do it yourself, or hire a local tax professional.    @Cornelia_cab 

I guess there is nothing I can do and there is nobody that can help me. The system tells me to contact and expert then tells me there are no experts. It just takes me in a loop over and over again. This software is trash. Why does turbo tax make this process so difficult. What is the point of linking my account to import info if it's not going to work? I've spent hours trying to fix this but nothing is working.   The AI helper is not helping me. It disregards my questions and refers me to to an expert. This also loops telling me there is no expert available until it offloads me to the "community" to ask a question.