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I selected the free version of the Turbo Tax platform and at the end found that I had been using the premier version without my consent or knowledge.  Unfortunately, I wasn't paying close attention at the end and thought I was paying for my state tax and NOT to file.   When I called to complain, I was told that I would be sent some information for a refund but have received nothing.

Hello — I’m reporting a software issue in TurboTax Deluxe (desktop/web). While entering investment income, I entered a 1099-DIV (from a MyRaceHorse investment liquidation). After that, the Investments section became locked in a “Let’s finish pulling in your investment income” screen. There was no visible option to cancel, skip, or choose manual entry. I was unable to access the 1099-B section to manually enter the sale. I attempted the following: Logged out and back in Used Search → “Jump to 1099-B” Navigated through Wages & Income multiple ways Tried to delete forms (none existed yet) The system continued to force the import workflow with no exit, effectively blocking manual entry of a valid transaction. As a result, I had to use a workaround by entering the loss as “Other reportable income (negative)” instead of reporting it correctly as a capital loss on Schedule D. This appears to be a UI/workflow bug where initiating or triggering the investment import flow prevents manual entry and provides no way to exit. Please escalate this as a product issue. It would be helpful to have: A visible “Skip import / Enter manually” option at all times A way to reset or exit the investment import workflow Thank you.