All Posts

Yes. I have used and appreciated TurboTax, in its various forms, for decades. . However, for years I have warned them that their “Optimizer” was giving faulty advice.  In spite of their promises to send the failure to their developers, it was never fixed. They are making the same promise this year. I finally tried [different software]. It doesn’t seem to have the thorough interview style that TurboTax has. What it did do, though, was immediately give me the maximum return that TurboTax failed to calculate year after year. Had I trusted TurboTax, I would have lost thousands of dollars over the years. [different software] was fast and accurate. 

Clear cache and cookies on your web browser. See this - https://ttlc.intuit.com/community/intuit-account-settings/help/how-do-i-clear-my-cache-and-cookies/01/2718836?search-action-id=624901643941&search-result-uid=2718836   If that does not correct the problem, then change your web browser to one of these that you are not currently using - Google Chrome, Mozilla Firefox, Microsoft Edge

@BTRR    2021 software can no longer be installed, nor updated.....nor can any states be downloaded/installed.   Make sure you get 2021 PDF files from your old system  (Generate PDF files both as just the filing copy, and another with ALL the forms and worksheets) , and transfer them to the new computer.  Transfer any PDF files from older years too. _________________ Get your 2022, 2023, and 2024 years software installed on the new computer now.  The ability to install the 2022 software will drop off sometime this year.

Thank you for the prompt response.   😊   I did resubmit the second time before posting this question yesterday, and during this resubmit the TurboTax screen showed zero as the AGI I had previously submitted.  The message was (paraphrased) "the IRS has already rejected the following amount: $0."   That was odd, because I remember entering our AGI the first time I resubmitted, and my browser's autofill function confirmed this--when I hovered my cursor over the screen to change the number from zero to the actual AGI, the same number popped up as a previous entry (before I started typing).   In any case, I'll change it to zero if it's returned to me a *third* time.  Given both of my resubmissions have the same AGI, I suspect this is a distinct possibility.  I really do appreciate your response, and have another question, if you don't mind: we're now four days after the April 15 deadline, and if it's returned to me again it'll be the 21st (based on the pattern of every-three-days, so far).  Will I be penalized for late submittal?  My original filing was April 12, my first resubmittal was April 15, and the second on the 18th.   (Maybe important - I'm stationed at a US military base in Germany, and have no American phone number.  I really wish I could have asked for a callback, as is offered on this website, but the Intuit database has no provisions for non-US phone numbers.)

every time I log into where is my refund it says sorry the processing time has taken longer than expected. We understand your refund is important and then it goes on from there but the letter I got from the Irs states to reviewing some income information and other stuff and it said since I filed, I don’t have to do anything but wait if I don’t hear anything from 60 days to get a hold of them they won’t have any information until then so it’s like a waiting game.