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No one here in the user community can know anything about "when", but we can tell you how to investigate.   First, if you efiled, be sure your efiled return was accepted.   If using Online TurboTax, you can check at the Tax Home page.   If the Tax Home page showed your return was accepted, you can track your Federal refund at the IRS "Where's My Refund" tool.  What message do you see there? https://www.irs.gov/refunds

Not even when an AARP article where Lisa G-L, a CPA. and tax expert with TT says and I quote: if your income was more in 2025 (than in 2024), it would definitely benefit you to make that election. And I instructed my CPA to look into that and get back to me if it would be beneficial for us to do this. As soon as I paid and tax return was submitted and accepted, they (TT) disabled the chat feature, so I’ve not been able to get a straight answer in exactly how the calculation was made. the article went on to say beneficiaries who received reduced SSA payments in 2024 due to the WEP-GPO recouped that money in 2025 via a lump sum payment from SSA and is clearly shown on the 2025 SSA-1099. I had to prompt my CPA tax expert to find that and tell him what the WEP-GPO was all about. Who is the expert here? further the article goes on, because rpthese payments count as 2025 income, they could push some beneficiaries in to a higher tax bracket or increase the amount of their taxable SS income for the year.   this is exactly what happened to us and gave us a whopping total income of 172,677 - 33,017 more than for 2024. That year, there was no lump sum for SSA beneficiaries, it all started in 2025, affecting some 3 million beneficiaries, all in the same boat as us.   and yes, our income in 2025 was MORE than in 2024, so it would behove us to look at the lump sum election to LOWER our tax liability. I asked my TT CPA to look in to that but because the way TT Full Service is set up once you file, the chat feature is permanently disabled and you have to rely on random phone tags! Three times in the past 2 weeks he’s tried to get a hold of me, left a VM only once. While I have spoken to three other TT CPAs, none of whom could fully address my questions on this or another question and it’s almost impossible to communicate now. i can’t even ask simple, non-complicated questions as a first-time user. tell me this, what is the purpose of the lump sum method over the standard 85% for MFJ if not to possibly reduce yoyr tax liability? And if you’re going to do the 85% anyway, why also check box box 6c? Two fundamental questions no one has been able to supply an adequate answer yet.   i would not be having so many issues if communication were set up differently and chat option not disabled after you paid and return sent. BTW, yes, I know it’s in the Ts& Cs, but again, instead of pressuring me to file before Feb 28 and lock in the price, he could have also told me that tidbit of info and prevented some grief here.  Seriously thinking of going back to face-face tax preparers. At least they would answer all your questions before, during and after filing, not cut you off and leave you hanging…….

At the end of this answer you will see how to look for other accounts if you can't find your 2024 return with the steps presented first.   This answer assumes your previous returns were prepared in Online TurboTax.   Any return prepared in desktop TurboTax will not be in an Online account.  Here's how one would normally find past-year online returns and how to troubleshoot for multiple accounts (User IDs) if necessary.  Many people end up with more than 1 account.  The pathway to download the PDF or tax data file depends on whether or not you have started an online 2025 return.  I provide both scenarios below, so choose which one is appropriate for your situation.   If you have not yet started a 2025 online return: Sign in to your account.   What you see next depends on whether or not you have already started a 2025 return in that account.   If your left column menu is minimal, and does not have a Tax Home tab displayed, that would imply you have not started preparing a 2025 return in that account.  If you haven't yet started a return, it will start asking you some questions.  Answer those preliminary questions on a few screens (you don't actually have to prepare a return), and then when you are far enough into the process, the left menu column will change, and you'll then see a Tax Home option in the left menu column.  Do not click the Documents tab.  Instead, click on Tax Home.  Then on the Tax Home screen, scroll way down to the bottom to "Your Tax Returns & Documents".  Expand that section and choose the past year you want.   If your past returns are not shown there, then you likely have multiple accounts and signed into the wrong one.  I'll tell you below how to troubleshoot.   If you have already started a 2025 online return: Log in, and if you've already started a 2025 return in that account, then it may already open at the Tax Home.  If not, click the Tax Home tab in the left column menu.  Do not use the Documents tab.  At the Tax Home scroll down and expand "Your Tax Returns & Documents."   If the past returns are not there, see the steps below.   If you do all that and can't find the past return, here's how to look for multiple accounts: You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.   To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below.  When using the Account Recovery tool, try using your phone number first if you can still access it.   After that, if necessary, then run the tool on your email address(es) you can access. NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session. https://myturbotax.intuit.com/account-recovery If still no luck after running that on your phone number you can still access and email address(es) that you can access,  here's another method:          Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by other parameters.        

This answer assumes your previous returns were prepared in Online TurboTax.   Any return prepared in desktop TurboTax will not be in an Online account.  Here's how one would normally find past-year online returns and how to troubleshoot for multiple accounts (User IDs) if necessary.  Many people end up with more than 1 account.  The pathway to download the PDF or tax data file depends on whether or not you have started an online 2025 return.  I provide both scenarios below, so choose which one is appropriate for your situation.   If you have not yet started a 2025 online return: Sign in to your account.   What you see next depends on whether or not you have already started a 2025 return in that account.   If your left column menu is minimal, and does not have a Tax Home tab displayed, that would imply you have not started preparing a 2025 return in that account.  If you haven't yet started a return, it will start asking you some questions.  Answer those preliminary questions on a few screens (you don't actually have to prepare a return), and then when you are far enough into the process, the left menu column will change, and you'll then see a Tax Home option in the left menu column.  Do not click the Documents tab.  Instead, click on Tax Home.  Then on the Tax Home screen, scroll way down to the bottom to "Your Tax Returns & Documents".  Expand that section and choose the past year you want.   If your past returns are not shown there, then you likely have multiple accounts and signed into the wrong one.  I'll tell you below how to troubleshoot.   If you have already started a 2025 online return: Log in, and if you've already started a 2025 return in that account, then it may already open at the Tax Home.  If not, click the Tax Home tab in the left column menu.  Do not use the Documents tab.  At the Tax Home scroll down and expand "Your Tax Returns & Documents."   If the past returns are not there, see the steps below.   If you do all that and can't find the past return, here's how to look for multiple accounts: You can have up to 5 accounts that use the same email address for notification purposes.  A User ID may be an email address, but it doesn't have to be.  It might be only part of an email address, or it can be anything at all.   To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below.  When using the Account Recovery tool, try using your phone number first if you can still access it.   After that, if necessary, then run the tool on your email address(es) you can access. NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session. https://myturbotax.intuit.com/account-recovery If still no luck after running that on your phone number you can still access and email address(es) that you can access,  here's another method:          Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by other parameters.

Sorry, I’m not sure you fully understand my question here. my 2024 return shows ZERO lump sum since that did not come in to until 2025. That was the first year and most everyone is concentrating on the BBB with enhanced senior deductions and no tax tips and OT. No one is really focusing on lump sum payments for some 3 million people who were the only ones affected by this WEP/GPO change in the law for 2025.   allow me to explain in more detail because many so-called tax experts and CPAs seem unaware of the changes here.   in Jan 2025, Biden signed in to law a bipartisan bill from the previous year doing away with both WEP and GPO legislation affecting ALL government workers , whether federal, state or local. They set a date for retroactive payments starting January 2025 (even though some folks should have gone back further but that’s a different discussion) for the previous tax year, 2024.   Both my wife and I qualified and received lump-sum SSA payments in 2025 for the previous, earlier year - 2024. It’s all on the 1099-SSA in black and white. I was somewhat surprised I had to brief my TurboTax “expert” about this because he was, apparently unaware of the new rule and couldn’t find it on my docs submitted! Hardly a good look, I’m sure you’ll agree.   so, given all that, I instructed him to look at our numbers and see if it was more advantageous to opt for the lump sum method to lower our tax liability since we seemed to be eligible for the first time this past year. As I understand it, the whole purpose in doing this is to see if the lump sum method would LOWER your tax liability and if so, opt for that calculation instead if the standard 85% which we had the previous year and most people also have.   Having closely looked at our return and the 6a, 6b & 6c lines on the 1040-SR, we have our total, gross SSA benefits for 2025 listed on 6a (and which also indicated the lump sum payments for 2024), 85% of 6a printed on 6b which is, of course, the taxable portion of 6a AND box 6c checked with an X. That means the lump sum method was used in this calculation and would normally be LESS than the straight 85% calculation, correct? I’ve read IRS Publication 915, Chap 11, an AARP article on this very subject and even spoken with a TurboTax CPA. All I require is a straight answer on why my taxable SSA is shown as 85% while at the SAME TIME the lump sum box is checked. Surely, it’s an either OR situation? Either it’s 85% taxed OR if the lump sum method shows a LOWER tax liability and you opt for that, then that LOWER amount is taxable and put on Line 6b. How can it be both 85% AND lump sum method? That makes no sense to me. It also made no sense to a CPA I spoke with today either!   And the other issues on TurboTax is once you sigh up for Full Service with a tax expert, once they file and the IRS accepts the return, the chat feature is immediately disabled! Why? I’ve had nothing but comms issues with the guy who did my return. I only spoke to him twice and now he’s leaving many VMs at random because none of the calls are scheduled and he’s 3 hours ahead of me, it’s a big mess. I see my rights as a Full Service customer is that I should still be able to ask tax questions until Aprl 20. It’s very frustrating and I’ve spoken to 3 additional TT CPAs who are unable to fully answer hardly any of my questions. I truly regret being a first-time customer if this is the standard MO. At least Liberty Tax gave personal face-to-face advice, instructions and answering any and all questions as in previous years.   Aplogies for the long rant, but I’m having a real hard time jumping through the TT hoops that seem to be counterproductive. And having to explain my situation multiple times to different people…..

@brikoskie16  asked:  why am i getting a letter from the department of revenue?   If that's referring to a state return, what state is it?   Or did you mean you are getting a letter from the IRS?   "why am I getting a letter..." Have you already received a letter, or does that mean you are expecting to receive one?   The letter should say why it was sent.  If you provide some information, someone may be able to comment on it.  NOTE:  Be aware that this is a public Internet forum, so don't post any personal information.  

Your kidding right?  How can you say this is a feature?  The financial data is downloaded directly from the financial institutions with the correct data right to the penny.  Now you are saying I am expected to go back to the data and round all the data that was downloaded?   The error occurs when the full amount withdrawn from the IRA is distributed in combined State and Federal taxes.  TurboTax 2024 correctly allowed this to be down to the penny without rounding.  Something has changed in TurboTax 2025.  The financial institution reported down to the penny on the 1099-R to the IRS.  This is not a "feature" it a calculation error in the program!  It needs to fixed.

Doesn't seem like the workaround from tblong works anymore. I had hope that it did when I got to step 7 as the questions were properly marked Yes instead of No. But when I got to the point to check over the forms, the questions had been incorrectly switched back to No.