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Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.   To call TurboTax customer support https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh   https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-return/amend-change-correct-return-already-filed/L4VjJ9BA2_US_en_US?uid=m76mq6z2    Do not expect quick results from amending. It can take four months or more for the IRS to process an amended return.     You can watch for information here: https://www.irs.gov/Filing/Individuals/Amended-Returns-(Form-1040-X)/Wheres-My-Amended-Return-1  

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.     https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx Account Recovery     Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

I agree that it may not be powering the house now, but it they easily 'trigger' it because a battery system will have a "transfer switch" to disconnect from the grid (so they can use the system during power outages).  Even when there is grid power (such as now), they can hit a manual transfer switch (including a manual way to activate an automatic switch) to disconnect from the grid and use the solar panels until the battery is drained.     

the 'tax paid" is "Withholdings".. it is part of Line 28 / refundable credits.      Comparing Withholdings on your W-2 to the Refund is sorta "apples and oranges".    Take the tax liability on Line 12 subtract any non-refundable credits (line 19) and any refundable credits (line 28, which includes the Withholdings).  If the result is positive, there is an Amount Due (line 29).  If the result is negative, there is a refund (line 34).    it's really that simple!    

How to Access Form SD 100 in TurboTax To ensure the SD 100 form is generated and filed, follow these steps within the TurboTax program: Navigate to the State Taxes section of the program. Proceed through the Ohio state return interview screens. Look for a screen titled "A few things before we wrap up your state taxes". Scroll down to the School District taxes section and select Start or Update. On the next screen, check the box for "School District Income Tax (Form SD 100)". Ensure you enter the correct four-digit school district number from your W-2 form.    Important Considerations Manual Initiation is Key: The most common issue users face is expecting the form to appear automatically, even if their W-2 has school district withholding. E-filing: The SD 100 is generally e-filed along with your Ohio state return, provided it is properly initiated and completed in the software. Verification: The Ohio Department of Taxation recommends filing Form SD 100 if you lived in a taxing school district to avoid potential delinquency notices, even if you have no tax liability.

DID YOU E-FILE?   Did you e-file?   Did you go through all three steps of the FILE section and click a big orange button that said “Transmit my returns now?”     When you e-file your return you will get two emails from TurboTax.  The first one will say your return has been transmitted; the second one will tell you the IRS has accepted  or rejected your federal e-file.  If you filed a state return, there will be a third email (usually a day or two later) that tells you if the state e-file was accepted or rejected.   Check your e-file status:   https://turbotax.intuit.com/tax-tools/efile-status-lookup/    What does it say in your account?  Does it show that the return was accepted?   Or does it say something else---like "rejected," "printed," or "ready to mail?”   If you discover or realize that your e-file was rejected, you will need to print it, sign and date it in ink, and file it by mail now, since e-filing is closed for returns for tax year 2023.  

Did you pay for it?   They don’t send out CDs anymore.   You have to log into your account and download the program.   They probably emailed you the 16 digit License Code.   How do I find the License Code? https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973   How to install with a License Code https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbotax-com/L7u9oLEkq_US_en_US

Did you use the Desktop program?  Your tax return is not saved in the program but in a separate data file ending in .tax2024.   You will need that file or a backup of it to open in the program.  Or you will have to get a copy or transcript of your return from the IRS.   Since you now have to log into an Intuit Account all your downloads and licenses are listed there (even if you bought it from somewhere else) so if you need to download to install it again or install on another computer, even on the other operating system (Windows, Mac).  And the download will always be up to date with all the updates.   Access your program downloads here https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download,