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Please clarify your question by adding some additional details so we may better help you.  Such as; What version of TurboTax are you using? What screen are you on? What is the screen telling you? Are you getting an error message?

If you are unable to complete the filing process due to a message stating "We have hit a snag", please continue to check back as many sections are currently being updated.     Some of TurboTax forms and features may not be ready because they are awaiting finalization from the IRS or certain state Departments of Revenue.  Some of the new tax laws require existing software to be revised or new tax forms to be finalized.   Some of our customers are experiencing issues when trying to file and pay with their refund.  We are investigating this issue.  However, if you would prefer to file now, you can do so by switching to pay your TurboTax fees with a credit card instead of using the pay with my refund option by following these steps.   There were many significant new tax laws passed this year.   TurboTax Online updates for new tax laws and other features, but they are done automatically in your web browser. You do not have to manually update like in TurboTax desktop software.     If you are using TurboTax Desktop, you can manually check for updates for  your TurboTax program by clicking on "Online" in the black bar near the top of your screen and selecting "Check for Updates."   Make sure your program is updated and try some of the steps below.    Go out of your program, close your browser and go back in. Clear your cache and cookies. Try a different Web Browser. For further instructions on how to clear cache and delete cookies, please see the links below:   Click here for How to clear your cache.   Click here for How do I delete cookies?     If TurboTax is not letting you continue on to e-file, here are a few additional things you can try:    Log out of your TurboTax program, close the browser completely and then log back in. Temporarily turn off your firewall or anti-virus software that may block the transmission. If you are logged in multiple times on different computers, make sure you are only logged in in one place. Try using a different browser. Make sure you have a stable internet connection. Restart your computer in case there are lingering software conflicts. Try using an incognito or private window to sign in to bypass any cached issues. Make sure you have run all updates if you are using a desktop version of TurboTax. To do this, you can click on "Online" in the black bar across your TurboTax screen and select "Check for Updates".   Also, you may have a temporary server issue, so try back at a later time to see if you can move forward.     Please return to Community if you have any additional information or questions and we would be happy to help.

If Box 14 on your W-2 does not have a matching category in TurboTax, you can select "Other (not classified)" or  "Other - not on this list".    Box 14 is generally for informational purposes, so most entries will not impact your tax return.    If your Box 14 is blank, just skip it. Don't enter a zero in any blank boxes.       Click here for What's box 14 on my W-2 for? Please return to Community if you have any additional information or questions and we would be happy to help.

We cannot see your screen, your return or your account.  Have you entered ALL of your 2025 information?  All your income, etc.?  Many tax documents that you need do not arrive until late January or even February, so maybe you do not have it all there yet.   There are a lot of variables that affect your refund or tax due including how much you earned, how much tax you had withheld, your filing status, the number of dependents you claim, your deductions and credits, etc.  You may have lost Earned Income Credit or the Child Tax Credit— did a child turn 17?  If you received the EIC last year, remember that changes in the amount you earn have a big effect on the amount of EIC you can get. (Sometimes earning more money means less EIC)  Are you 65 or older ?  If so, your standard deduction is higher. Everyone has a higher standard deduction now so it is harder to use itemized deductions.   And of course, always check your own data entries, looking for errors such as misplaced decimals or extra zeros.   https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/refund-go-compared-last-year/L97JmhUbi_US_en_US?uid=ld9ijm41   Print out 2024  and 2025  and compare them side by side to see what is different.    https://turbotax.intuit.com/tax-tips/tax-payments/video-why-would-i-owe-federal-taxes/L3VXudPiN     If you owe tax due, you have to pay it yourself by the filing deadline on April 15, 2026.      If you have federal tax due you can pay by mailing your payment with the 1040V voucher, (which has the address printed on it, having the payment taken out of a designated bank account, or you can pay directly on the IRS website.    https://www.irs.gov/payments   https://www.irs.gov/payments/pay-your-taxes-by-debit-or-credit-card   https://ttlc.intuit.com/community/tax-payments/help/how-can-i-pay-my-federal-taxes/00/26212     https://ttlc.intuit.com/community/tax-payments/help/how-do-i-pay-my-irs-tax-due-with-a-check-or-money-order/00/26403      To apply for a payment plan with the IRS   Apply Online for a Payment Plan     You must pay your state tax due using the state’s preferred method of receiving payment.  For most states that will be by making a payment to the state’s own tax website, or by mailing a check or money order.     https://ttlc.intuit.com/turbotax-support/en-us/help-article/state-taxes/contact-state-department-revenue/L9qVToi02_US_en_US?uid=m6e06um0   WHAT IF I CANNOT PAY MY TAX DUE? https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-payments/pay-taxes/L8aQBCpPO_US_en_US?uid=m9iryksw  

Probably not- this question is related to anti-money laundering. It is asking if you will be attempting to avoid the use of a foreign bank account by rerouting the funds in your US bank directly to a foreign bank.     If you are using a normal US bank account, do not check this box. 

If your parent meets the criteria to be claimed as a qualified relative, you get the $500 credit of other dependents.   Enter a dependent in MY INFO.   Qualifying relative They don't have to be related to you (despite the name). They aren't claimed as a dependent by someone else. They're a U.S. citizen, resident alien, national, or a Canadian or Mexican resident. They aren’t filing a joint return with their spouse. They lived with you the entire year (exceptions apply). They made less than $5200 in 2025 (not counting Social Security) You provided more than half of their financial support.  

The mileage rate for conducting charitable activities is set by law at 14 cents per mile and would need action by Congress to change. You can deduct the actual cost of gas, but would need to keep receipts and records to determine how much of the gas you purchased was for charitable activities. You can add the cost of fuel in TurboTax to other out-of-pocket costs for conducting charitable work.   From IRS Publication 526:   You can deduct as a charitable contribution any unreimbursed out-of-pocket expenses, such as the cost of gas and oil, directly related to the use of your car in giving services to a charitable organization. You can't deduct general repair and maintenance expenses, depreciation, registration fees, or the costs of tires or insurance.   If you don't want to deduct your actual expenses, you can use a standard mileage rate of 14 cents a mile to figure your contribution.   You can deduct parking fees and tolls whether you use your actual expenses or the standard mileage rate.   You must keep reliable written records of your car expenses.   [Edited 02/01/26| 5:53pm PST]  @mcdotson  (edited)     

You cannot change or add anything on the return that you just e-filed, nor can you stop it.  It is too late, just like when you put an envelope in a US mailbox on the corner.  The IRS does not allow you to take it back.   If you left out a W-2, a 1099G, or a dependent, or a 1099 etc…DO NOT change your return while it is “pending.”  The changes will go nowhere.   Now you have to wait until the IRS either rejects or accepts your return.  If your return is rejected, you will be able to go into your account and make the necessary changes to your tax return and re-submit your return.     If the IRS accepts your return, however, then you have to wait longer until it has been fully processed and you have received your refund.  THEN you can prepare an amended tax return and e-file or mail  it in. You have to be able to work from that return exactly the way it was when it was e-filed originally.  You will need to use a form called a 1040X.     Meanwhile, DO NOT go in and start changing anything on your return in the system, or you will make a mess for yourself.  Sit tight and wait until you see what the IRS does with the return you just e-filed   The Form 1040X you need becomes available in late February,  But wait until your return has been processed.

All throughout the return, TurboTax will ask you questions that will affect your nonresident allocation.  From when you put your address and select what state you lived in, and when you select if you have other state returns you need to complete.  Also as you enter your forms the program you select the state that the income is from.     Once you get to the state returns, you should always complete the nonresident return first.   If you give us more detail on what state you are preparing we can give you more detailed instructions for that specific state.     How do I file a nonresident state return?

You could try to locate your employer's EIN on one of your pay stubs or any other tax documents you may have filled out for your employer, such as a Form W-4. If you worked for the same company last year, you could find it on your last year's tax return.   The Secretary of State website for your state may have a lookup service for businesses EIN's. You could google this information.   You will need this number to import your W-2 so if you can not find it you should ask your employer or payroll company to provide it.   Click here for How do I find my employer's EIN or Tax ID? Please return to Community if you have any additional information or questions and we would be happy to help.