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Thanks for the replay. Where in the app can I find the document that I need to print and sign for mailing?   Also, what should I do about the return from the previous year that shows no status and no AGI? Should I print and mail that one as well? (I already e-filed it that same year)

Note: Unless Intuit updates TurboTax by creating a native Apple Silicon Binary. TurboTax will no longer run when Apple discontinues Rosetta 2. Currently, Apple has said that macOS 27 will be the last macOS to offer support for Rosetta 2 and hence Intel Binaries on the Mac. If Apple sticks to their current schedule macOS 28, which should be released in the Early Fall of 2027, unless updated, all version of TurboTax will no longer function when one installs MacOS 28. It has already been 5 years since Quicken for Mac has had an Apple Silicon Binary.  I think Apple assumed that 7 years was enough time for Intuit. Unfortunately, Intuit has not released any information that they will or will not continue on the Mac platform.  I have no idea what the issues are. I can only assume something in their development environment is preventing this. Quicken's development environment enabled them to be one of the first to release their Apple Silicon Binary, to the point where it was transparent to users and a non-issue. I am hoping that they come out with updates to existing binaries when they release it for the current year. I keep doing my updates, hoping it will say "Universal Binary". AS of this moment the current update does not include an Apple Silicon Binary. Note: a Universal Binary, means that both an Intel Binary and Apple Silicon Binary are included. I updated this thread, because it was linked to from a list of software as to their Apple Silicon Status.  

It is now too late to use online TurboTax to prepare a 2024 tax return.    You can still use the desktop download software on a full PC or Mac; your return will have to be filed by mail.  E-filing is closed.     https://ttlc.intuit.com/turbotax-support/en-us/help-article/printers-printing/finish-prior-year-return-started-turbotax-online/L9Oe4M90A_US_en_US?uid=m68tffpe   If you already paid for your online software you can ask customer support for a download of the desktop software.   They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday   https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number     If you are getting a refund, there is no penalty for filing late.  If you owe tax due, then file and pay the amount due as shown on the Form 1040, but expect a bill later from the IRS for the penalty and interest you will owe.  Only the IRS will calculate this—TurboTax will not calculate it.     When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.   Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.    

If you owe taxes, a payment is due on April 15, even if you get an extension of the time to file.  You would make an estimated payment, and include that on your tax return, if you paid too much, it will come back as a refund when you file.  I don't know what the NYS Tax department policy is on waiving penalties if this is your first time, but I have gotten pretty good service from them over the phone. 

The information given to us was that e-filing would close at the end of 10-31-2025, so your return will need to be filed by mail.  AGI does not matter when you file by mail.   Print, sign and date the return in ink, and mail it in.     When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.   Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.  

Do you mean that money is being garnished from your paychecks for a debt you owe?  You enter your W-2 exactly as it appears on the document.    There is nothing to "fix" about that.      Or do you mean something else that we do not understand?