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I feel your pain. Same here, except I donʻt accept it because it was an unnecessary and unexpected change which caused me to be unable to file, I wonder what the penalty is for failing to file on time when you are due a refund?

Thanks. Iʻll try that. I donʻt understand why TurboTax decided this year that a Federal pension is the same as an annuity (even though OPM calls it that). I donʻt believe it is possible to determine what the original value was. I was unable to file on time because of this. I will not be returning to TurboTax ever again.

@mhuntet559 there is no extenion permitted at this time.  2024 taxes were due April 15, 2025.    if you are using the online version, you can't do 2024 taxes on that version.  You must purchase and install the Desktop version to be used on a laptop. 

@priscilla-cruz57 please be more specific. are these undergraduate or graduate expenses?  how old are you? are you a dependent of your parents (or someone else)?     you must have form 1098-T, issued by your college,  to determine your Qualified Educational Expenses.    Those expenses are only deductible against the scholarship income.  Tuition is otherwise not deductible, but can be used as the basis of either the AOTC (up to $2500) or LLC tax credits (up to $2000). 

First, confirm that your return was successfully filed.  Did you file by efiling?  If so, and if you used Online TurboTax, what is showing for the status of your efile at the Tax Home?   Which of these terms is used--accepted, rejected, printed, started, ready to mail, or what?   If the status at the Tax Home says accepted, then you can use the IRS "Where's My Refund" refund tracker tool. https://www.irs.gov/refunds   NOTE:  If you mailed a paper return, it can take up to 4 weeks just to show up in that tool.   When using that tool, be sure you are entering the correct tax year, correct filing status, SSN, and the refund amount shown on your Federal Form 1040, Line 35a.   Look at your return to confirm the refund amount.  Sometimes a TurboTax screen shows a confusing summary figure that is a net of the Federal and State together.  Use only the Federal amount from Line 35a..

@briana2breez     @MelindaS1 is correct.  You can't be proactive and set up a NC Payment Plan.  You have to file your tax return and then wait for a letter stating you have not paid.  In that letter they will explain how to set up the payment plan.

@jospiege  Did you use any of these services that use a third-party intermediary bank to first receive the refund?   Paid TurboTax product fees out of your Federal refund. Chose the "Up to 5 days early" offer. Had a Refund Advance. You can do an Internet search on the routing number and likely will come up with the bank name.  Common third party banks offering those services to TurboTax are Green Dot Bank, Cross River Bank, and MVB Bank Inc. We can tell you more when we you report back with the additional information.

There's not enough information. You didn't say what actually happens (if anything) after you enter the license code.  So all we know right now is that you are unable to activate. Does nothing at all happen?   Is there a message, error code, etc.? Does it try to connect to the activation server, and the screen just has a spinning icon? Are you unable to log into your Intuit account when it asks you to?