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Each Spouse must have at least $500 of qualifying income to get the credit. But then any schedule A deductions must be subtracted from each spouse’s income to see if you each still have $500. In addition any Federal adjustments must be subtracted. A common example is an IRA deduction. Let's say the wife had $1500 of wages and put $1200 in her traditional (deductible) IRA. She would only have $300 of net qualifying income and the couple would not get any JFC. Did you have any of the following: -medical expenses exceeding 7-1/2% of AGI -IRA deductions -student loan interest deduction -1/2 self employment tax deduction -educator expense deduction -alimony deduction -529 plan contributions -out of state military pay  -Business income deduction -any other adjustments on Ohio sch A   If so, and those items were deducted from your qualifying income,  that income may be reduced to less than $500.

Under age 18?  Or under age 17?   If one of your kids turned 17, that reduces the credit to $500.  Five kids at $2200 plus one kid at $500 would be $11,500.   If all of your kids are under age 17, it is possible you answered one of the questions wrong about one child, or entered an incorrect birthdate that makes the program think one child only qualifies for $500.

@AdrianJ58   Are you doing a Canada return?   The USA  Turbo Tax needs Windows 11.     Unless you are  using the separate Business program  (not to be confused with the personal Home &  Business).  You can still use Windows 10 for Business.

@swick wrote: In my research, I did not see anything saying income had to be REPORTED on a 1099 or W-2 to be eligible for the deduction.   If this is the case, is would exclude a very large population of workers (independent hair stylists, massage therapists, nail salons, etc).   Unfortunately, the law itself says it must be reported on a 1099 (for a self-employed person).  The "transition" guidance for this year also says that.   Yes, unfortunately that excludes A LOT of self-employed people from claiming that deduction  I suspect that those who made the law included that requirement to reduce fraud, but unfortunately, that drastically limits the number of self-employed people who can claim the deduction.