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We cannot see your screen, your return or your account.  Have you entered ALL of your 2025 information?  All your income, etc.?  Many tax documents that you need do not arrive until late January or even February, so maybe you do not have it all there yet.   There are a lot of variables that affect your refund or tax due including how much you earned, how much tax you had withheld, your filing status, the number of dependents you claim, your deductions and credits, etc.  You may have lost Earned Income Credit or the Child Tax Credit— did a child turn 17?  If you received the EIC last year, remember that changes in the amount you earn have a big effect on the amount of EIC you can get. (Sometimes earning more money means less EIC)  Are you 65 or older ?  If so, your standard deduction is higher. Everyone has a higher standard deduction now so it is harder to use itemized deductions.   And of course, always check your own data entries, looking for errors such as misplaced decimals or extra zeros.   https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/refund-go-compared-last-year/L97JmhUbi_US_en_US?uid=ld9ijm41   Print out 2024  and 2025  and compare them side by side to see what is different.    https://turbotax.intuit.com/tax-tips/tax-payments/video-why-would-i-owe-federal-taxes/L3VXudPiN  

And what transfers in from the initial 2024 tax file, does come in with a bunch of empty forms.   Certain $$ details are retained in the Carryover worksheet, but things like W-2, of 1099-INT, -DIV forms only have the issuer, recipient and the blank $$ fields for you to fill in with the 2025 values.

Hello All This issue is all over the place in reditt and still no explanation on this issue from the company. I have been using TT for many years but this is a lemon this year. Calling Costco for the return.   BTW even if I use the form mode to enter, when everything is done, when the analysis is complete there is no way to proceed further as the software crashes on that stage as well and no "forms mode" trick at that time.    What a nightmare and waste of time.    

Xmasbaby0 says an update will be out 1/21 that includes retirement income. I’m guessing charitable contributions are linked to that as well. I am just guessing. I wish TurboTax had notified users proactively exactly why the delay has occurred and what they’re doing about it. Silence created uncertainty and doubt. 

@rick466  and @user17685164325 In order to escalate I would need you to provide me with a token number to try and recreate the issue.    Below are steps to provide that: Open your return. ​ Click “Online” and select "Send Tax File to Agent". ​ This will generate a message that a diagnostic copy will be created. Click “OK”. The tax file will then be sanitized and sent to us. This action will generate a Token Number Please respond directly to this message and provide the Token Number that was generated. Thanks!

@krishmunn , Namaste ji Assuming that you are US person ( citizen/GreenCard/Resident for Tax Purposes ) and with US Tax-Home, my suggestion would be  to: (a)  Finalize your Indian ITR for the tax year 2025/2026 --- May/June or as soon as possible. (b) Ask for an extension to file US taxes   OR file US taxes  including recognition of  sale of  property in India.  Note that your sale recognition is based on US tax laws i.e. there is no indexation mechanism  ( I do know that in the current transition period India allows both capital gains  tax rate of  20%  with indexation or 12.5% with nil indexation).  (c) If you choose to file a US return prior to Indian ITR finalization, then  your claim for  FTC ( Foreign Tax Credit ) should be reduced  based actual expectation and not TDS.  You may still have to file an amended return after the Indian ITR is settled ( under perjury jurat  you are required  to amend  return to match actual  taxes paid to India on the doubly taxed income. (d) Since your tax-home is US it is far easier to get FTC in US  than in India.  Note that while US will recognize the full amount paid to India ( on the ITR ), the allowable amount of credit for the tax year is the lesser of  actual paid and that imposed by the USA.   Does this make sense ?  Is there more I can do for you ?   Namaste ji   pk

I have the same issue with the desktop version.  Also says charitable contributions section not available. Never had this problem in all the past years I've used Turbo Tax. I've updated and uninstalled & reinstalled and updated again. Didn't solve.

The Desktop program still has the 1099 as before.  It hasn't changed on my  Windows Home & Business, I can do them 2 ways either online or inside the program.    Are you using the Desktop Home & Business program OR the Online Premium version?  You said you're using the new online turbo tax.  Online doesn't have a H&B version.     Although you have not been able to send 1099s to your people for many years, if that's what you are referring to.      Or by "new online" are you using the Online QEF Quick Employer Forms?  Quick Employer Forms FAQ https://quickemployerforms.intuit.com/faq.htm

1) Desktop Premier, there is no desktop Premium. But perhaps: 2) Did you make any check-off donations on your 2024 State tax return?  Those automatically transferred into my charity donations from last year's state tax filing.

You do not "import" last year's tax file.  You transfer the 2024 tax file to the new 2025 return, and you do not use a pdf.  You transfer the tax file, at the very beginning before you enter any new 2025 information.     How to transfer last year’s return?    https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/transfer-last-year-return-turbotax-online/L279eUvY2_US_en_US?uid=m6ayqk1s