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Try closing TurboTax, clearing your cache and deleting your cookies. Review the TurboTax Help article How to clear your cache and How do I delete cookies? for specific instructions for your browser. Also, reboot your computer.   If that doesn't work, delete your W-2 and enter it again.   To delete the Form W-2:    Open TurboTax  Enter W-2 in the search bar  Select Jump to w-2 link in the search results  Select the trash can icon to delete the W-2. Refer to the TurboTax article How do I change my W-2 info in TurboTax? to delete your W-2.   If you still need assistance, reply back to us.

If you are entering an employer's state ID number in Box 15 of Form W-2 and you see an error message, this may mean that the format of the number does not conform to that state's requirements. Each state may have its own rules about the format of the ID number. Some have a specific number of digits and specific characters peculiar to that state. See if the number in box b of the W-2 is different and will work.     If the TurboTax error message asks you for a state ID number in a specific format, such as needing exactly 9-digits and ending in XYZ, then enter any value that conforms to that format. Otherwise, you could try entering a series of 9s.   If you can't get information from the payer, you can also look on your state's Department of Revenue website for information about the employer ID number format required.    

There are basically five tests to determine if your grandchildren can be claimed on your tax return.   They are as follows: They must be your child, adopted child or foster child, brother or sister or a descendant of one of these. (i.e. This requirement is met if they are her grandchildren.)  They lived with you more than half of the year (these exceptions apply). They are under the age of 19 (unless they are a full-time student. In that case it is age 24. They can be any age if totally and permanently disabled. You provided more than half of their support The child does not file a joint return with anyone else (unless to claim a refund of taxes paid or withheld).   Click here for additional information regarding dependents. Click here for additional  information on who you can claim as a dependent. Click here for additional information on how to claim a dependent.

You can file your extension at our Easy Extension website.  An extension does not give you extra time to pay your taxes, which are due on April 15, 2025. Even if you can't pay your taxes by the deadline, file an extension anyway so you can avoid the late-filing penalty.    

When entering the 1099-B transaction, if you need to adjust your cost basis check the box that says that your cost basis is incorrect. You will be asked about the adjustment you need to make.    

If your son's W-2 only has an amount in Box 1 and the rest of the boxes are blank, it generally means that the income reported in Box 1 is taxable. Box 1 on the W-2 form represents taxable wages, tips, and other compensation   This amount is subject to federal income tax. - if the grant required your son to perform services (like working as a lab assistant), the income is taxable.   To enter your W2 as noted by @Bsch4477 follow instructions at this link.

To ensure that you get the military discount, review your entries in the personal info section.  Open TurboTax Select the dropdown by My info and select Edit Select Edit under Personal profile and check your entries Make sure that you have shown your military status as of December 31, 2024? Make sure that you entered your highest military pay grade in 2024 Enter an answer for combat zone or hazardous duty area you served in during 2024 Select a state and select Assignment detail On the next screen you will see the message: Yes! You qualify for our enlisted military discount.   Refer to the TurboTax Blog TurboTax Offers Free Tax Filing for Military Active Duty and Reserve.  

You can't use an older version of TurboTax to do your taxes you have to use the 2024 version.   Please click here for Troubleshoot TurboTax Desktop for Windows issues.   You can also try contacting TurboTax Customer service using this link: Turbo Tax Customer Service.