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@aptiva4tt17 wrote:  Can the code verification be disabled? There is no confidential information on this board.  Why 2-factor verification?  And the capatcha takes too long -- I had to try 5-10 times before it let me pass.  Are you wanting to turn off the 2-factor authorization that you log in with?    That's not recommended since the same log-in credentials used for this user community forum are also the log-in credentials that many people use for their Intuit Account.  And the Intuit Account can contain sensitive information including tax returns that might have been filed in that account.   So if you turn it off for this board, it will also be off for the rest of your Intuit Account.   But it is configurable as explained below:   If you are you sure you want to do that, however, you can log into your Online TurboTax account, and in the left menu column scroll way down and click the tab Intuit Account.    Then once at the account settings click the tab "Sign in and security." You should see the authentication options.

Thank you for the advice.  I followed the instructions to Other Tax Situations / Additional Tax..., but when clicking "Update," nothing happens.  It does not advance to follow-on questions, it stays on the same page with no action.

@harbor800 wrote:   I paid Turbo and elected to mail my return. I need to make a correction to income before I mail I have n ot mailed my return, Can I make corrections after I paid turbo? Yes, as long as you haven't actually filed, you can make any changes you wish.   At the Tax Home if your interview is closed, look for a link "Add a State."   That doesn't really add one, but opens the return interview back up.   After making any changes run the REVIEW again before filing.   BTW, why are you choosing to print and mail instead of efiling?   If you are due a refund, it can take weeks for the IRS to process a mailed return.   After making your corrections, review your printed return carefully.  If mailing, be sure to sign and date the return.   You have to mail it yourself; TurboTax does not mail it for you.  The Federal return goes to the IRS; the state return to the state tax agency.    The Filing Instructions page should print with the returns.   It's recommended to mail with a method that has tracking.   

@ hamiltonbrad334  wrote:  "Tax return boxs keep saying rejected how to fix"   Please explain what that means. I'm not sure what you mean by "boxes."  Did you efile, and then later got word that the efile was rejected?   If so, what is the rejection error code or message?

@ user17708816567 wrote: It was from the IRS Treasury and I already spoke to them they said the entire amount was due to me for federal with no offsets. The only amount I owed was from this year in the exact amount that was deducted from my IRS refund. I saw others post here about the same issue and I would like to know how this was resolved.  It is indeed puzzling if your bank account says it was received directly from the IRS/Treasury.  If the full amount of your Federal refund was approved and sent by the IRS, and if the deposit went directly from the IRS to your bank account, it's hard to figure out how it could be lowered.   If a TurboTax-affiliated company takes anything out of a Federal refund to pay for a user's options, the IRS sends the full refund to a third-party bank, and then the third party bank sends the rest of the refund.  And that third-party company would be listed as the payer in one's bank account.     FAQ:  Can I pay my state taxes from my Federal refund? https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/pay-state-taxes-federal-refund/L0x0nJzC0_US_en_US   This is a public Internet forum--a user community--and no one here can look up any specifics of your account, refund information, etc.    You may get some additional comments in this thread during the day today.   Otherwise, if you wish to speak to someone at TurboTax Support in a one-on-one, it might become more clear as to what is going on.   So here's the contact info in case you need it.   FAQ:  Contact TurboTax Hours 5AM-9PM Pacific, 7 days a week https://ttlc.intuit.com/turbotax-support/en-us/contact/