All Posts

@ lisaarrigo-la wrote:  rejected return need to enter 5 digit pin of dependent WHere do i enter this !!!!?????   A dependent does not need a 5-digit self-select PIN.   Are you sure it's not asking for a 6-digit IP PIN (Identity Protection PIN?)     What is the exact rejection error code/message?

If you're stuck here, jump out and jump back in by selecting File from the left-hand side menu in TurboTax Online, and run through the e-file menu screens again to return to the 'transmit now' page.    If this does not work, you can try these troubleshooting steps for issues in TurboTax Online:    If you use TurboTax Online, you can try these troubleshooting tips:   Check ‌your browser's settings. (Clear your Cache and Cookies) Here are the official instructions for the most popular browsers: Google Chrome Mozilla Firefox Microsoft Edge  Or, Try using a different web browser to login and complete your entries.  If you are using the phone/tablet app, try changing to laptop/computer if possible. If you do not have access to a computer, switch to a web browser within your phone or tablet, and sign in from there. 

To edit your HSA information in TurboTax you can: Click on Search at the top right of your TurboTax screen Type HSA in the search box Click on the link that says Jump to HSA Review your TurboTax screens to edit your information Click here for What is a health savings account (HSA)?   Click here for Basics of Health Savings Accounts   Please return to Community if you have any additional information or questions and we would be happy to help.

NOTE:   Are you by any chance using any ad blockers or script blockers?   If so, that may be blocking the Captcha.   Otherwise, here's how to troubleshoot: First, simply refresh the page in your browser and see if that changes anything. If not, then log out of TurboTax, and clear your browser Internet cache. Then close the browser and reopen it. Make sure cookies are allowed/enabled in your browser settings so the Captcha will appear. Log in and try again. If still unsuccessful, close browser and reopen using a private window/private browsing (aka "incognito mode"). Log in with the private window (again making sure cookies are allowed) and try the efile again. Or if still a problem after all that, see if trying a different browser (with cookies allowed) will solve it.

You can't directly deduct your grandchild's college tuition and expenses as a personal deduction. However, these qualified education expenses may allow the grandchild or the parent to claim education tax credits such as the American Opportunity Tax Credit or the Lifetime Learning Credit, depending on who claims the grandchild as a dependent on their tax return. Additionally, if you pay the tuition directly to the educational institution, these payments aren't subject to gift tax. For claiming education credits, the key is who claims the grandchild as a dependent. If you don't claim them, the grandchild or their parents may be eligible to claim credits based on those expenses.   If your grandchild is your dependent, you potentially can claim education-related tax credits like the American Opportunity Tax Credit or the Lifetime Learning Credit for qualified tuition and expenses you pay. These credits apply to higher education expenses paid for a dependent student listed on your tax return. The American Opportunity Credit offers up to $2,500 per student, while the Lifetime Learning Credit can reduce taxes up to $2,000.

The third-party short-term disability payments you received during your family and medical leave (FMLA) in 2025 are generally considered taxable income if your employer paid for the premiums.   You will enter these in TurboTax by entering your Form W-2 as it is reported to you. (You may have received a Form 1099-MISC. If you did you would report that under other common income). TurboTax will properly determine the taxability based on your entries.   You likely received a W-2 from the third-party insurance vendor for the FMLA and not your regular employer. You will enter this form W-2 into TurboTax. In Box 13, "Third-Party Sick Pay" should be checked.  If the your W-2 shows taxable income in Box 1, it is taxable. If Box 1 is $0 or blank and only Box 12 shows Code J, then the payments are usually not taxable.   It is not the same as Paid Family leave.   See also:   Is disability income taxable?   Please return to Community if you have any additional information or questions and we would be happy to help.

    No. There is no longer an actual tuition deduction, but there is a tax credit. Only the parson who claims the student as a dependent can claim the tuition credit (including the student herself if she is not a dependent, with some limitations).   However the person who does claim the student, as a dependent (usually the parent), may claim the money you paid when calculating the credit.  Although the general rule, in taxes, is that you must be the one making the payment, to get the deduction or credit, there is an exception for education.