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Level 1
March 1, 2024
Question

XML Error

  • March 1, 2024
  • 7 replies
  • 20 views

Hi my message say this 

 

sheyla: The 'TP10' element is invalid - The value '[phone number removed]' is invalid according to its datatype

 

can someone help me ?

7 replies

TurboTax_Susan
Alumni - Intuit
March 1, 2024

Please go back to your contact info and delete your phone number. Then retype it with no special characters and all the  digits together like this: XXXXXXXXXX

Level 2
March 22, 2024

Thank you so much! Problem solved!

 

Lew

 

 

Level 13
March 22, 2024

Thank you for the update.

 

Thank you for choosing TurboTax.

Level 2
April 30, 2024

TP10 element invalid  Hw do I deal with this.  the phone number is correct

TurboTax_Susan
Alumni - Intuit
April 30, 2024

@paulwidden 

 

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

Level 2
February 26, 2025

How do I fix this error:

The 'TP10' element is invalid

Alumni - Intuit
February 26, 2025

When you entered your phone number, it wasn't entered correctly. Please try again. 

 

Thank you for choosing TurboTax.

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