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Level 1
Mar 1, 2024 1:48 AM UTC
Question

XML Error

Hi my message say this 

 

sheyla: The 'TP10' element is invalid - The value '[phone number removed]' is invalid according to its datatype

 

can someone help me ?

7 replies

TurboTax_Susan
Alumni - Intuit
Mar 1, 2024 1:53 AM UTC

Please go back to your contact info and delete your phone number. Then retype it with no special characters and all the  digits together like this: XXXXXXXXXX

Level 2
Mar 22, 2024 7:12 AM UTC

Thank you so much! Problem solved!

 

Lew

 

 

Level 13
Mar 22, 2024 12:10 PM UTC

Thank you for the update.

 

Thank you for choosing TurboTax.

Level 2
Apr 30, 2024 3:53 PM UTC

TP10 element invalid  Hw do I deal with this.  the phone number is correct

TurboTax_Susan
Alumni - Intuit
Apr 30, 2024 4:54 PM UTC

@paulwidden 

 

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

Level 2
Feb 26, 2025 3:13 PM UTC

How do I fix this error:

The 'TP10' element is invalid

Alumni - Intuit
Feb 26, 2025 3:35 PM UTC

When you entered your phone number, it wasn't entered correctly. Please try again. 

 

Thank you for choosing TurboTax.

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