Software not allowing me to efile quebec tax

Forum|Forum|4 months ago
March 3, 2026
4 replies
40 views

not allowing me to choose efile but the print option is available

brenda_watson

Level 6

Do you have any of our locked forms in your return?

Thank you for choosing TurboTax.

Thank you for choosing TurboTax / Merci d'avoir choisi TurboImpot

kjmlalondeAuthor

Level 2

The software does not indicate which if any form is locked, as well I cannot even print my Quebec Taxes to send the paper copy....very frustrating.

CarlosB24

Level 3

I have this exact same issue. I think its form "TP726.7 Capital Gains Deduction on Qualified Property" thats creating the issue; however, I sold my house in 2024... dont know why this is causing an issue... can anyone confirm this is the problem?

Thanks

user17713445337

Level 6

@CarlosB24 TP726.7 is still locked. Our team is working to finalize this form. Once it is finalized and updated, we will post it in this thread and update the Locked forms link. We appreciate your patience as we work on this. Thank you.

user17736858369

Level 2

I have the same issue and not using the forms that are locked. The teck support was no help at all. She did not know the difference between the online and downloaded versions. At this point I am at a complete loss. Cannot find any info on when the forms will be updated. After crashing the system twice printing the CRA Netflix confirmation number I am losing confidence in TURBOTAX software.

TurboTax_Susan

Level 15

@user17736858369 All forms are unlocked except for the Quebec form TP-726.7, which as per the FAQ will be available in early April.

If you are using TurboTax Desktop, please update your software. If you are in Quebec, go into Forms mode and look to see if any forms that you don't need are open. If you do see one that you don't need, choose Edit > Forms > Clear Current Form, then Edit > Forms > Close Unused Forms to get rid of it.

If you are using TurboTax Do It Yourself (Online), please clear your browser cache (or use a different browser) and try again.

CarlosB24

Level 3

I tried this with the person I spoke with on the phone and it didnt work. I was able to file my CRA return but not quebec's both on my side and my wife's.

user17736858369

Level 2

I have cleared the form Quebec form TP-726.7, Edit > Forms > Clear Current Form, then Edit > Forms > Close Unused Forms to get rid of it.

This does not remove the form from "show Open Forms Only" "Quebec forms" and I still have the problem and Cannot NETFILE the Quebec Income Tax.

I have tried many other items but noting has worked

CarlosB24

Level 3

Exactly my issue. The form stays in the declaration as “draft” and nothing allows me to file in Quebec. Even clearing the form and taking the ceroes out does not do anything. To be honest, the form shouldn’t even be there in the first place because I did not select anything that would make the software trigger it at all.

I hear from friends that other competitors software allows Quebec filing and I am now considering purchasing it and just giving Turbotax up in its entirety due to this issue. I have declarations to do for all my family and blocking me from filing is the last issue I expected, especially after so many years as returning customer…

user17713445337

Level 6

@CarlosB24 We understand your frustration, and your feedback is important. As previously stated, our development team is looking into this to have it resolved as soon as possible. We appreciate your patience.