Please help - CRA Result Code: 615

Forum|Forum|2 years ago
March 6, 2024
2 replies
14 views

Hello all,

I tried to refile my 2023 tax, and it was unsuccessful for 5 times. I got this error message:

Message from the CRA:

CRA Result Code: 615
Your account is locked. If you need assistance, please contact us.

Actually, I can still login to my CRA account without any problem. However, I am unable to sent my refile anymore since it shows my CRA account is "Locked".

I genuinely value your input on this issue. Please let me konw what I should do next.

Regards,

Jimmy

TurboTax Online Premier

TurboTax_Susan

Level 15

NETFILE is separate from CRA My Account. If your NETFILE account is locked, you will need to contact the CRA to get it unlocked.

Dwwarawa

Level 2

But what does error code 615 mean?

birthdate error?

brenda_watson

Level 6

The error code means that you attempted more than 5 times to NetFile your income tax return and it locked you out. You will need to contact the CRA at 1 (800) 959-8281 to unlock your account for you.

Thank you for choosing TurboTax.

Williamjohnfitzpatrick

Level 2

Error message:CRA Result Code 615. Your account is locked.

I have been trying to refile my 2024 return since April and I’m still getting the 615 error code : I have had 5 attempts to NETFILE which failed.

I called the CRA whose advice is to have the cache browser history cleared which I’ve done and tried to refile through NETFILE again. All attempts have failed.

I have mailed my amended return to the CRA with a cheque of a balance owing but the CRA account does not show my amended return.

Can TurboTax help?