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Level 1
March 16, 2026
Question

Filing from outside Canada - how to schedule call/help from expert

  • March 16, 2026
  • 1 reply
  • 9 views

I have paid for Full Service Basic and am trying to file taxes from outside Canada. I have uploaded all my documents and have been asked to schedule a call with an expert. However there is no option to enter a non-Canadian phone number. Now I can neither schedule a call nor proceed with filing on my own. Is there any other way the expert can reach out to me? Please help!

1 reply

Level 6
March 18, 2026

A Canadian phone number is required for a tax expert to contact you. They won't be able to call any international number. 

If you have already paid for the product, you can submit a refund request using the link: https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/taxation/get-refund-turbotax-product/L0GFPCPaC_CA_en_CA

 

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