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TurboTax_Susan
Level 15
March 19, 2026

If you are seeing CRA Result Code: 15 - Your NETFILE account is locked. You'll need to contact the CRA to unlock your NETFILE account.

 

 

Level 2
March 22, 2026

My cra is not locked 

I can check my cra account 

TurboTax_Susan
Level 15
March 22, 2026

@Charlenehoover1972 Your NETFILE account is different from your CRA My Account. A CRA My Account is not even needed to NETFILE.