Will not transmit returns programs wants update no update available

Forum|Forum|7 years ago
June 1, 2019
2 replies
22 views

E-File transmit wants update. Turbo up to date. Still will not transmit. Nasty loop.

TurboTax Deluxe Windows

shottsb

Level 2

Download the update file manually. It is easy. Just save the file and click run. It will ask you to restart your computer and then it adds the federal updates that wouldn't download or install. When you restart TurboTax make sure to run updates again if you have any states that wouldn't update.

awsarvelaAuthor

Level 2

there is no update to download. I stated this in my problem report. Need a phone number to contact support!

dkopp

Level 2

Will Not Let Me Transmitt My Returns

gretchen-wehrle-

Level 2

I had this problem yesterday and spent a good hour on the phone with a lovely tech person named Crystal . . . we tried many things - she ended up emailing me a link to an update file that I installed manually and that seemed to do the trick - was finally able to transmit. To get to a real person, I filled out a help form online and then was assigned a case ID and given a number to call. I called and the wait was pretty long, but they offered me a chance to have someone call me back - and that was Crystal. The process to get there was convoluted, but I did get service once I talked to a real person.