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Level 2
June 1, 2019
Question

Where is my confirmation email?

I opted to pay for TurboTax services out of my return.  I received an email stating that I owed TurboTax money for processing my taxes and paid through the email.  I have not received confirmation of the payment from TurboTax or Intuit, but the payment shows up on my bank account statement.  Is this common?

7 replies

Level 2
June 1, 2019
That link tells me why I received the initial email.  I don't need that information, I'm past that point.  I need to know if TurboTax received my payment or if I'm going to be charged a second time.