The IRS told be that my refund was posted to the wrong bank account. How do I fix this?

[sondadiane]

The IRS told be that my refund was posted to the wrong bank account. How do I fix this?

[DoninGA]

Did you receive a letter from the IRS?  How were you notified?

What is the status of the federal tax refund on the IRS website? - https://www.irs.gov/refunds

[sondadiane]

I called the IRS trying to find out where my refund was and they checked the bank account it was sent to and it was the wrong account

[sondadiane]

They told me to contact Turbo Tax but until know I could see how to do that

[DoninGA]

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@sondadiane wrote:

They told me to contact Turbo Tax but until know I could see how to do that

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TurboTax does not receive any kind of tax refund, federal or state.

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228

Or - TPG-CSsupport@greendotcorp.com

[sondadiane]

I just got off the phone with the Tax Products Group.  They said I have to get a transcript from you as to what account number was used to send my tax return to my bank.  Then I have to contact my bank with that account number in order for them to deal with this.  

[sondadiane]

hello?  Do you have an answer for this?

[DoninGA]

You will have to contact TurboTax support for assistance with this problem.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax