Need to discuss error in turbotax program

3 replies
26 views

need to chat with turbotax support

rjs

Level 15

TurboTax offers phone support, but not chat support. To call TurboTax support go to the following link to get a phone number to call, during the hours that support is open. The current hours are Mon - Fri, 5:00 a.m. - 5:00 p.m. Pacific time.

https://support.turbotax.intuit.com/contact/

fenjjner

Level 2

I already filed my taxes through Turbo Tax but I am afraid I made a mistake or two. The IRS has received my return. At first, I used the wrong figures for my local taxes. I put in the total interest on my mortgage ($9,241.57), and then entered the same figures for my Real Estate Taxes Paid. Later I corrected the mistake and entered $2,941.18 for taxes paid, the correct amount.

You estimated my refund at $20,648. That sounded good, but I am afraid that it is too high.

Also, I was not asked to submit the documents for income and deductions.

What should I do?

James

[phone number removed]

[email address removed]

fenjjner

Level 2

I already filed my taxes through Turbo Tax but I am afraid I made a mistake or two. The IRS has received my return. At first I used the wrong figures for my local taxes. I put in the total interest on my mortgage ($9,241.57), and then entered the same figures for my Real Estate Taxes Paid. Later I corrected the mistake and entered $2,941.18 for taxes paid, the correct amount.

You estimated my refund at $20,648. That sounded good, but I am afraid that it is too high.

Also, I was not asked to submit the documents for income and deductions.

What should I do?