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Danibernal734
Returning Member

My federal tax were accepted, but I haven’t gotten my refund

It was accepted, but when I go to IRS Refund it said action required, I don’t know what I should do 

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9 Replies
CatinaT1
Expert Alumni

My federal tax were accepted, but I haven’t gotten my refund

What action does it tell you to take? Generally the IRS will mail you a letter with more information.

 

Once your return is filed, TurboTax has no control over the processing of your return or the release of your refund.

 

Here are a couple FAQs to track your refund:
When will I get my federal tax refund?
How do I track my state refund?
Why does Where's My Refund say "approved" but TurboTax still says "accepted"?

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Danibernal734
Returning Member

My federal tax were accepted, but I haven’t gotten my refund

6f5f294c-5cb5-44af-a91b-8636fda2e099.jpeg  
but I haven’t received any letter or information or what I should do. 

CatinaT1
Expert Alumni

My federal tax were accepted, but I haven’t gotten my refund

Can you show us the bottom part of that message? What does it ask you to do?

 

Have you or anyone on your return had a recent name change?

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Danibernal734
Returning Member

My federal tax were accepted, but I haven’t gotten my refund

IMG_4235.png

IMG_4236.png

No, any name change 

CatinaT1
Expert Alumni

My federal tax were accepted, but I haven’t gotten my refund

What does it say when you look up your return on Where's My Refund?

When will I get my federal tax refund?
 

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Danibernal734
Returning Member

My federal tax were accepted, but I haven’t gotten my refund

IMG_4237.png

IMG_4238.png

 

CatinaT1
Expert Alumni

My federal tax were accepted, but I haven’t gotten my refund

The first screenshot is from TurboTax. Is the second what comes up on Where's My Refund? No other information?

 

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Danibernal734
Returning Member

My federal tax were accepted, but I haven’t gotten my refund

When I check into turbo tax to see “where’s my refund?”  Show me a bottom of IRSreturn track, after I click it I have to put the SSN the year and the amount, after I do that it only show me : 

 

IMG_4238.png

 

CatinaT1
Expert Alumni

My federal tax were accepted, but I haven’t gotten my refund

I would contact the IRS at 800-829-1040 for more information.

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